Customer Service Data Entry

Ashvinkumar Vyas

Clerical & Hospitality Professional

Springfield, IL 62704

Phone: +1-217-***-****

Email: ****************@*****.***

Summary

Experienced and results-oriented professional with a diverse background spanning over 15 years in customer service, clerical administration, and hospitality management. Demonstrated expertise in streamlining operations, managing customer relations, and delivering top-notch service. Technologically proficient with a solid command of Microsoft Office Suite, Adobe Creative Suite, and data entry systems. Adept at working in fast-paced environments while maintaining a strong focus on accuracy and efficiency. Authorized to work in the United States and willing to relocate nationwide.

Core Competencies

Customer Service Excellence

Clerical Operations & Data Management

Hospitality & Guest Relations

Microsoft Office Suite (Word, Excel, PowerPoint)

Adobe Creative Suite (Photoshop, Lightroom, Adobe Premiere)

Graphic Design & Photography

Inventory Management & Merchandising

Cash Handling & Financial Transactions

Problem Solving & Conflict Resolution

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Professional Experience

Customer Service Associate

Macy's, Springfield, IL

January 2024 – Present

Provide exceptional customer service via phone, live chat, and email, addressing customer inquiries and concerns promptly.

Handle complex calculations, including discounts, commissions, and interest, ensuring accuracy in transactions.

Maintain a high standard of punctuality and attendance while contributing to the overall efficiency of the customer service department.

Cashier / Customer Service Associate

Meijer Gas Station, Springfield, IL

December 2023 – February 2024

Delivered excellent customer service, ensuring product knowledge and efficient transaction processing.

Assisted with merchandising by stocking products and maintaining clean, organized displays.

Customer Service associate

Walgreens, Springfield, IL

August 2022 – November 2023

Handled point-of-sale transactions, addressed customer queries, and provided support for products and services.

Managed store inventory, ensuring accurate stock levels and well-organized shelves, contributing to store efficiency.

Operations Associate

Amazon DSP, Edison, NJ

January 2022 – July 2022

Assisted customers with order fulfillment and post-sale issues through email and phone communication.

Coordinated with warehouse staff to ensure efficient receiving, stocking, packing, and shipment of products, maintaining operational flow.

Office Associate / Photographer

Vzoom Photography, Elizabeth, NJ

July 2017 – December 2021

Managed all aspects of studio photography assignments, from client communications to post-production editing and delivery.

Oversaw the marketing and promotion of services through digital channels, contributing to increased brand visibility and client engagement.

Front Desk Agent

Red Carpet Inn, Chicago, IL

January 2016 – April 2017

Greeted and assisted guests with check-in/check-out processes, managing billing and reservations with a high degree of accuracy.

Addressed guest inquiries regarding hotel services and local attractions, ensuring a seamless and pleasant guest experience.

President

Shivam Photography Inc., Schaumburg, IL

January 2008 – July 2016

Directed all business operations, including client acquisition, contract negotiations, and financial management.

Specialized in product photography, videography, and digital design, utilizing advanced tools like Adobe Photoshop for retouching and editing.

Data Input Associate & Public Service Representative

Secretary of State of Illinois, Springfield, IL

January 2007 – December 2007

Conducted written and road driver exams, processed license applications, and ensured compliance with regulatory standards.

Managed customer service functions, providing accurate information and assistance to the public.

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Education

Bachelor of Science in Chemistry

Sardar Patel University, Anand, Gujarat, India

June 1991 – June 1994

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Technical Proficiencies

Software: Microsoft Word, Excel, PowerPoint; Adobe Photoshop, Lightroom, Premiere, Acrobat; Data Entry Systems

Hardware: Office printers, scanners, and photographic equipment, receiving and answering phone calls and emails.

Languages: Fluent in English, Hindi, and Gujarati

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Additional Information

Authorized to Work in the US: Yes

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