Customer Service Assistant Manager

DONTE THOMAS

Las Vegas, NV ***** (H) 702-***-**** (C) 702-***-**** ***********@*****.***

Professional Summary

Versatile and results-oriented professional with a track record of enhancing customer satisfaction and streamlining operations at Champs Sports. Skilled in team leadership and problem-solving, adept at fostering positive work environments and managing financial transactions with precision. Demonstrates exceptional customer service and time management abilities, contributing to significant improvements in workplace efficiency and client relations. Skills

• Customer service • Money handling

• Team leadership • Decision-making

• Problem-solving • Time management

Work History

Assistant Manager 03/2021 to Current

Champs Sports – Las Vegas, NV

• Supervised day-to-day operations to meet performance, quality and service expectations. Maintained a clean, safe, and organized store environment to enhance the customer experience.

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• Developed strong working relationships with staff, fostering a positive work environment.

• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Improved customer satisfaction by addressing and resolving complaints promptly. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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Patient Transporter 04/2014 to 11/2020

Mountain View Regional Hospital – Las Vegas, NV

• Warmly greeted patients and visitors and made each feel welcome. Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.

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Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.

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• Maintained cleanliness of transport equipment to minimize infection risk for patients and staff. Reduced patient anxiety during transport by maintaining open communication and answering questions.

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Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.

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Housekeeper 02/2010 to 10/2014

Mountain View Regional Hospital – Las Vegas, NV

• Disinfected and mopped bathrooms to keep facilities sanitary and clean. Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.

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• Collaborated with other housekeeping staff to complete tasks efficiently and effectively.

• Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

• Used chemicals by following safety protocols and procedures to avoid burns and injuries. Sales Associate 04/2010 to 09/2013

Walmart – Las Vegas, NV

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

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Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.

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• Built relationships with customers to encourage repeat business.

• Managed returns, exchanges and refunds in accordance with store policy.

• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

• Prepared merchandise for sales floor by pricing or tagging. Education

High School Diploma 05/2008

Thomas Edison HS - Queens, NY

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