Agile Coach

Location:

Rowlett, TX

Posted:

January 25, 2025

Contact this candidate

Resume:

Tayong Emmanuel

Rowlett Texas *****

Call: 469-***-****

Personal Email: ************@*****.*** or **************@*****.***

ACCOMPLISHMENTS

Results-driven, goal-oriented professional with 11 years as Project Manager, 7 years as Scrum Master, 2 years as Release Train Engineer (RTE), and 6 years as Agile Coach. I have an extensive Agile (Scrum, SAFe, Kanban, and DEVOPs), and a solid track record of success in delivering quality projects on time and within budget. Distinguished ability to employ problem solving and decision-making skills to quickly deliver solutions to complex problems. Adapt at driving full project lifecycle from concept, design, development, testing, and delivery. Able to establish and maintain productive relationships across all organizational levels.

Excellent at leading cross functional teams and navigating all the hurdles of team building.

Knowledge of various Agile, Scrum, XP, Kanban Principles, SAFe, SDLC, Waterfall, TDD, Continuous Integration, DevOps, Design thinking, Java, SQL, Data Center management, Pega, iOS, Android, Python Developers, Change Management.

Cybersecurity+(GRC Security Analyst /SOC Analyst)21

Jira Administrator, Jira Align, Confluence, Version 1, Rally MS Project, Team Foundation Server

(TFS), Service Now, Business Analysis, Rally, Scrummage Tool, Salesforces, SharePoint, VMware, Asana, Excel, Tableau, MS Project, Microsoft Teams, Webex, Blue Jean, AWS Cloud Practitioner

Knowledge of HIPAA, Fraud Waste and Abuse, Excel, and tableau, Smartsheet

Experience in performing Root Cause & Gap analysis and assessments involving HIPAA.

Behavior Driven Development (BDD), Test Driven Development (TDD) and Acceptance Test Driven Development (ATDD). Continuous Integration / Continuous Development (CI/CD) Continuous Testing, Pairing, Automated Testing, Agile Games

Excellent experience facilitating Agile practices in the delivery of enterprise applications through multiple release cycles.

Strong ability to lead teams, coach/mentor, develop user stories and establish lightweight software configuration management and release processes that enable organizations to build high-value products quickly and effectively.

Broad experience in using and applying different metrics like Velocity, burn down, Lead Time, Cycle Time, Team Velocity, Agile Metrics, Kanban, Work in Progress, Key Performance Indicators (KPI’s) etc. to determine performance and effectiveness.

EXPERIENCE

Employment Name

Job Title

Start Date (MM/YYYY)

End Date (MM/YYYY)

Employment Documents Candidate will Provide (Pay Stub, W2, Direct Deposit slip from Bank, IRS transcript)

Verizon (Incedo Inc) – Remote

Agile Coach

Oct 2023

Dec 2024

2023 – W2

2024 – Pay Check

Fiserv (Insight Global) – Remote

Agile Coach

Feb 2020

Aug 2023

2020, 2021, 2022, 2023 – W2

Ford Motors (Modis Staffing) – Hybrid

Agile Coach (Part Time)

Jun 2019

Jan 2020

2019, 2020 – W2

Capital Group American Fund (Infosys) – Office

Agile Coach

Feb 2019

May 2020

2019, 2020 – W2

Bayview Loan Servicing (Infosys) – Office

Agile Project Coach

Apr 2018

Feb 2019

2018, 2019 – W2

CVS Caremark (Infosys) – Office

Scrum Master

Feb 2017

Apr 2018

2017, 2018 – W2

Education Completed

Bachelor of Science (Accounting) – University of Buea – Cameroon (2000)

Bachelors – Copy available

Skills

· Knowledge of various Agile, Scrum, Kanban, XP, Kanban Principles, SAFe, SDLC, Waterfall, TDD, Continuous Integration, DevOps, Design thinking, Java, SQL, Data Center management, Pega, iOS, Android, Python Developers, Change Management.

· Cybersecurity+(GRC Security Analyst /SOC Analyst)21

· Jira Administrator, Jira Align, Confluence, Version 1, Rally MS Project, Team Foundation Server

· (TFS), Service Now, Business Analysis, Rally, Scrummage Tool, Salesforces, SharePoint, VMware, Asana, Excel, Tableau, MS Project, Microsoft Teams, Webex, Blue Jean, AWS Cloud Practitioner

· Knowledge of HIPAA, Fraud Waste and Abuse, Excel, and tableau, Smartsheet

· Experience in performing Root Cause & Gap analysis and assessments involving HIPAA.

· Behavior Driven Development (BDD), Test Driven Development (TDD) and Acceptance Test Driven Development (ATDD). Continuous Integration / Continuous Development (CI/CD) Continuous Testing, Pairing, Automated Testing, Agile Games

· Excellent experience facilitating Agile practices in the delivery of enterprise applications through multiple release cycles.

· Strong ability to lead teams, coach/mentor, develop user stories and establish lightweight software configuration management and release processes that enable organizations to build high-value products quickly and effectively.

· Broad experience in using and applying different metrics like Velocity, burn down, Lead Time, Cycle Time, Team Velocity, Agile Metrics, Kanban, Work in Progress, Key Performance Indicators (KPI’s) etc. to determine performance and effectiveness.

Education

· Bachelor of Science (Accounting) – University of Buea – Cameroon (2000)

Certification

· Cola berry School of Data Analytics – Richardson, TX

· Agile Coach

· Agile Certified Trainer

· Professional Scrum Master (PSM1)

· Agile Scrum Master (SAFe certification)

· Agile Scrum Product Owner

· Security+

· MSBI Developer (SQL, SSRS, SSIS, SSAS)

Work Experience

Verizon (Incedo Inc) – Remote Oct 2023 – Dec 2024

Agile Coach

· Introduce and setup of Agile infrastructure and Portfolio management, moving the teams of Java, SQL, Pega, iOS, Android Developers from waterfall into Agile using Jira Align and confluence.

· Identified project objectives and setup Versions, Epics, Features, Story, and Tasks, add teammates and different roles in Jira Align and confluence.

· Used Jira, create Dashboards for different teams, Daily trackers, Burndown charts, Daily and Weekly status worksheets.

· Facilitated the adoption of design thinking practices, introducing a portfolio Kanban system that improved transparency in project prioritization and bolstered strategic resource management for leadership.

· Created different matrices like Burndown, Velocity, Health metrics, Sprint Burndown, Productivity metrics, Cycle and Lead Time metrics and determine capacity and load for respective teams and used in sprint planning ceremony.

· Directed teams to avoid over and under planning determining team’s progress, performance, and effectiveness. This increased performance sprint by sprint by over 7%.

· Coached over 85 team members including Java, Pega, iOS, Android etc. in the Surge project and achieve proper understanding of the Agile process and navigation of Jira which reduce time in project completion by 20%.

· Developed training slides using excel, smart sheets, Google docs for knowledge transfer to stakeholders, teammates, and new joiners.

· Trained and presented on Agile, how to use Jira align as a team, the different agile frameworks to the team and all who have interest in the project.

· Administered Jira by adding, removing, and granting permissions to respective teammates and users of the application.

· Setup the different agile ceremonies like Backlog refinement, Sprint planning, Daily standups, Sprint review, and sprint Retrospective, respectively.

· Provided extensive guidance/training to stakeholders on how Agile frameworks like Scrum, Kanban, SAFe and DevOps works, implementing the different scrum ceremonies (Backlog Grooming, Sprint Planning, Daily stand-up, Sprint Review, Sprint Retrospective) using Jira and Kanban.

· Worked effectively with multiple Scrum teams with teammates locally and offshore using the SAFe framework. Assist with requirements gathering, setup of roadmaps, dependencies, configuration, reporting and other aspects of Jira Align implementation as per the SAFe best practices.

· Led Jira Align training for end users and executives. Work with Atlassian and Verizon team to conduct best in class training content as per different roles.

· Helped Portfolios and ARTs to configure Jira Align based on SAFe concepts like Lean Portfolio Management, PI Planning, roadmaps, dependencies, and metrics.

· Prepared team for PI Planning, work with Product Owner, product managers and stakeholders to arrange and prioritize team backlog ahead of PI Planning using tools like Jira/Align, Confluence, Rally, Webex, Agile Central.

· Prepared team Capacity and load using Historical velocity ahead of PI Planning and had successful PI’s.

· Trained teams how to identify and manage decencies before, during and after PI Plannings

· Led enterprise-level transformations by implementing Agile and Lean methodologies to enhance product delivery efficiency.

· Coordinated and participated in PI Planning with other Agile Coaches and Release Train Engineers (RTEs) and had successful planning.

· Researched emerging technologies and current trends to stay knowledgeable in methods that could benefit the scrum team.

· Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.

· Worked closely with the Verizon Jira Align Administrator and Atlassian Consultants during the Enterprise implementation of Jira Align for the product portfolios.

· Assisted with requirements gathering, setup of roadmaps, dependencies, configuration, reporting and other aspects of Jira Align implementation as per the SAFe best practices.

· Led Jira Align training for end users and executives, Work with Atlassian and Verizon team to conduct best in class training content as per different roles, Help Portfolios and ARTs to configure Jira Align based on SAFe concepts like Lean Portfolio Management, PI Planning, roadmaps, dependencies, and metrics.

· Curation of training materials tailored to SAFe for each portfolio end user personas and create training content when necessary.

· Supported the Verizon Jira Align Administrator with admin and training functions.

· Onboarded additional SAFe portfolios by configuring ART roadmaps, teams, dependencies, etc. and provide ongoing training.

· Trained junior members of the IT team regarding network security and troubleshooting using Webex recording sessions and archiving for future use.

· Managed creative projects from concept to completion while managing outside vendors using Jira/Align/Confluence.

· Collaborated with clients from concept (Epic, Features, user stories, Tasks, Bugs etc.) through final delivery of product or service.

Fiserv (Insight Global) – Remote Feb 2020 – Aug 2023

Agile Coach

· Worked with software development teams in creating a more effective and efficient working environment.

· Coached Executive leaders, Scrum Teams, and Management towards improving agile processes and metrics using Jira/Align/Confluence/Smartsheet’s/words/excel.

· Delivered training classes on using Jira and as part of coaching for roles including product owners, developers, & testers using google docs, excel, & confluence as a repository. Lead & support Agile transformation at Fiserv using Agile.

· Developed and evaluated team metrics and made recommendations to teams and management for improvements. Coordinated the delivery of all agile product development within Fiserv.

· Used Jira/Align/Confluence/ Kanban, Leads and drives business transformation strategies using Agile, Lean and Design Thinking methodologies and influence across operations, helping executive and leaders at the top understand their role and how to lead change.