Customer Service English Spanish

ANA LAURA FUENMAYOR

Queens, NY C: 347-***-****, E: *********@*****.*** / www.Saintgermainnyc.com

PROFILE

Bilingual: English Spanish

Horticulture Certificate

Work well under pressure as part of a team.

Responsible, efficient, and flexible.

Ability to work in a fast-paced, intense environment smoothly.

Ability to elicit confidence and build rapport.

WORK EXPERIENCE

NYC Parks Queens, NY 06/24 to 12/24

Seasonal Parks Assistant

•Clean and maintain parks, playgrounds, and surrounding areas to provide a safe environment.

•Provide Parks patrons with directions and answer questions regarding parks activities.

•Sanitize restrooms stations and replenish supplies.

•Check playground equipment for damage; report needed repairs to supervisor.

•Paint interior and exterior of parks facilities.

•Secure playgrounds throughout the district at end of day.

Bellamore - New York, NY 01/24 to 03/24

Inventory Assistant

•Worked effectively with other departments such as manufacturing, maintenance and customer service.

•Worked directly with registrar team to correctly enter all artwork that comes into the gallery using details such as frame labels, artwork provenance, images.

•Monitored shipping report to make sure orders are on time.

•Provided up-to-date and accurate sales and inventory figures for reprint candidates, weekly Hot title reports.

•Tracked all inbound shipments from the time they are in-transit until they get delivered to final destination facility.

•Validated and maintained accurate shipping data in SAP and make this information transparent and visible to other users.

•Worked with outside partners like freight forwarders, brokers, truckers, warehouses, to push for timely receipt of goods into inventory.

•Maintained/managed inventory on behalf of business.

•Designed and enforced inventory control practices between and among businesses and warehouses.

•Synced and reconciled inventory with the warehouses.

Morphew Vintage - Manhattan, NY 01/23 to 06/23

Showroom Coordinator

•Assessed the customer's needs and direct them to the appropriate salesperson.

•Assisted in answering incoming phone calls as needed.

•Checked product samples to customers in accordance with company policies and procedures.

•Processed cash transactions and maintain a cash drawer.

Rainbow Shops - Brooklyn, NY 04/21 to 11/21

Cashier/Customer Service

•Used a cash register to process sales by scanning items and totaling purchases.

•Processed coupons and store discounts.

•Answered customer questions and resolves customer service issues.

•Facilitated return transactions.

•Referred to prices sheets and sale bulletins to ensure prices are up to date.

•Collected payments and makes change for customers who pay cash.

•Bagged purchases as needed.

•Provides a positive customer experience with friendly and courteous service.

•Counted cash at the beginning and end of their shift.

•Followed store policies and procedures.

Shell - Yonkers, NY 04/20 to 08/20

Cashier and Customer Service

•Received cash, checks, and completed credit-card transactions from customers, and employees.

•Counted money to verify amounts and issued receipts for funds receive.

•Compared totals on cash register with amount of currency in register to verify balances.

•Sold merchandise to individuals in stores and showrooms utilizing knowledge of products.

Hamlet Vintage - Manhattan, NY 09/18 to 01/20

Cashier/Customer Service

•Uses a cash register to process sales by scanning items and totaling purchases.

•Processes coupons and store discounts.

•Answered customer questions and resolves customer service issues

•Facilitated return transactions.

•Referred to prices sheets and sale bulletins to ensure prices are up-to-date.

•Collected payments and makes change for customers who pay cash.

•Bagged purchases as needed.

•Provided a positive customer experience with friendly and courteous service.

•Counted cash at the beginning and end of their shift.

•Followed store policies and procedures.

EDUCATION

Institute for Design, Monseñor de Tavalavera – Venezuela

Bachelor's degree in Fashion Designing

INCES institute – Maracaibo, Venezuela

Bachelor’s degree in Pattern Designing

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