IT Professional

MARSHCIENE HENDRIX MBA, MS

**** ****** **** *****, ***** Plains, MD 20695

407-***-**** (m) (relo to Orlando, FL)

********@*****.***

QUALIFICATIONS

Highly accomplished Information Systems and Technology Executive with over 30 years of experience of proven success in network management, RF and telecommunications, capacity management, disaster recovery, emergency and fault management, strategic planning, data center migration, cloud migration and cloud services, service-oriented (SOA) infrastructure, O365 and other enterprise solutions; and software, hardware, and systems engineering. Experience as Training Manager of over 300 squadron personnel at an international Air Force Base. Air Force Achievement Medal. Air Force veteran. Self-starter. Entrepreneur and independent small business owner (startup) of Information Technology (IT) Consultancy Firm.

Look for me: A Guide to the Project Management Body of Knowledge (PMBOK® Guide) 5th Ed, Appendix X2.5.4, p. 491- Contributors and Reviewers.

TS/SCI CLEARANCE (CI Poly)

PROFESSIONAL EXPERIENCE

R&K Enterprises, Pentagon DC 08/2022 – 01/2023

Technical Lead, IT (Remote/Hybrid) supporting Air Force Program Management

•Lead and ensure high-quality work that involves planning, analysis, design, development, implementation, integration, maintenance, and management of networked C2ISR systems across all levels of mission environment.

•Provide technical direction in-line with business and technical goals.

•Oversee the planning, design, and implementation of system engineering projects. Trains, mentors, and supports IT staff. Supervised two IT analysts.

•Provide a total systems perspective including a technical understanding of relationships, dependencies and requirements of hardware and software components.

Carlyle Group Mantech, JBAB, DC 01/2022 - 6/2022

Director of IT, supporting Air Force Special Access Program, Joint Base Anacostia-Bolling, DC

•Oversaw all technology operations to include Cisco 24 port switches, Dell VXRails, VOIP phones, imaging, network / systems administration and evaluate them according to established goals.

•Devised and established IT policies and systems to support the implementation of strategic directives.

•Responsibility for maintaining the accessibility, functionality, and security of all computer resources to include cyber security and helpdesk (Tier 2, Tier 3, and Tier 4) functions.

•Assessed a Special Access Program’s technology needs and executes upgrade recommendations.

• Evaluated financial / investment data according to CIO strategy for IT direction within the organization.

•Conducted market research, approves vendor selection, engages in procurement activities, and executes technical solutions.

•Supervised 13 administrators with a high success rate in network and system resolution, incidents, helpdesk tickets, comsec, cybersecurity, and service requests.

Universal Technology Exchange Consortium, White Plains, MD 01/2019 – present

Owner, Founder, and CEO (start-up)

•Collaborate with clients and employee prospects on managing contractual requirements and technical evaluation metrics while encouraging open communications and brainstorming new ideas.

•Builds great rapport with all vendors and customer-base to grow relationship and generate business

•Conducts market research to make informed business decisions on innovation and growth.

•Authorized reseller for high-end commercial products requested by client (Gazepoint, Lenovo) • Attends business networking and IT Industry events for current and future trends to increase profile.

•Handles all business operations for employee administration, payroll, finance, human resources, productivity, compliance, and tax filings; use of social media platforms to promote business

•Develops business plans, bids, proposals, and invoices for prospective client base. Evaluates financial / investment data according to customer requirements.

•Specializes in IT Education and training, Technology, Engineering, Architecture, and Product and Project Management

University of Maryland Global Campus, Largo, MD 12/2016 – present

Adjunct Associate Professor (Information Systems Management Department)

•Conducts classes per semester (3 credit hours per course) using online only or hybrid (face-to-face and online) course structure. Face to Face classes are 3 hours of lecture per week inclusive of online instruction.

•Maintains class syllabus, grades assignments, communicates regularly with students on progress via classroom, announcement postings, chats, emails, or phone. Takes proactive measures to ensure student success.

•Encourages students to achieve their goals in each IFSM class through open communication, positive feedback, and support. Student goals range from degree completion to acquiring certificates with thorough knowledge of technology and IFSM concepts.

AET Systems, Inc., Springfield, VA 08/2020 - 11/2021

SUBCONTRACTOR

•Senior Systems Integration Engineer supporting the National Geospatial-Intelligence Agency (NGA), Springfield, VA

•Provides a total systems perspective including a technical understanding of relationships, dependencies and requirements of hardware and software components.

•Manages system development efforts, changes, impact analysis and assessment, and Release planning.

•Supports the integration and development of sensor (satellite) system design.

•Assists in change control and RFC process of requirements baseline in DOORS NG, Jira, Confluence, and other tools.

•Assists Government POC with tracking risks, mitigation steps, and risk management process.

•Delivers Impact Assessments and Technical Reviews to Government.

•Provides analysis, reporting, reviews, and the integration of Satellite systems, ground architectures

•Defines and documents enterprise-level policies, procedures, guidance and best practice for systems.

•Decomposes and communicates system architecture and governance concepts

•Effectively works with and communicates with program team, Development, and Test teams.

•Prepares and delivers briefing reports to clients and stakeholders.

Eagle Ray, Inc., HQ JBAB, DC 06/2019 – 03/2020

Enterprise and Systems Architect supporting the Defense Intelligence Agency (DIA), HQ JBAB, DC

•Provides oversight and strategic direction in the development of enterprise and system Architecture practices, principles, documentation, and governance.

•Provides Subject Matter Expertise (SME) in system architectures support across the enterprise’s IT disciplines (i.e. Virtual & Physical Servers, Cloud technologies, Network, etc).

•Evaluates and validate multiple systems architecture across the enterprise and determine interdependencies, overlaps, and or gaps.

•Assists in strategy planning, guidance, programmatic review and validation of enterprise IT enclaves and suites. Engages with internal and external stakeholders, participate in technical exchanges, and support briefings to senior leadership in an effort to facilitate the development of the enterprise architecture, artifacts, standards, and governance.

•Prepares graphic, textual presentations, and diagrams in support of briefings, whitepapers, technical exchanges, and reviews. Develops guidance, road maps, principles, standards, and best practices.

•Integrates current and future enterprise architectures with industry best practices and frameworks.

The Shattuck Group, HQ JBAB, DC 09/2018 – 04/2019

Systems Architect supporting the Defense Intelligence Agency (DIA), Indian Head, MD

•Delivered systems architecture support to develop the conceptual and detailed system designs using the Application Delivery Model streamlining RMF activities (roles/responsibilities) during the SDLC process.

•Responsible for delivery of diagrams, hardware and software lists, Systems Installation Plans (SIP), Interface Control Document (ICD), cost estimates, application development oversight, and tool integration. Designed Data Flow Diagram using JSON.

•Worked closely with lead architect and ISSO/ISSM to implement RMF framework to accomplish a complete ATO for client and to ensure security controls were set, and security requirements were met in the DIA datacenter via NIST 800 guidelines.

•Used Amazon Web Services (AWS) hosted platform to implement procedures developing enterprise tool using Github to go from non-secure copy disk to secure environment.

Technica Corporation, Washington, DC 04/2018 – 09/2018

Principle Network Engineer supporting the Federal Bureau of Investigation (FBI), Washington, DC

•Supervised 35 subcontractors during implementation of design, deployment, and maintenance of Cisco networks. Approved deployment personnel and date of deployment to complete various projects.

•Collaborated with Branch Chief for assessing/prioritizing the projects, analyzing the challenges and roadblocks, and summarizing the data into a report for the Branch Chief enabling Government Leadership to understand the work being done, work scheduled, and work needing immediate attention.

Syneren Technologies Corporation, Arlington, VA 11/2017 – 04/2018

Senior Systems Engineer supporting Marine Corps Systems Command (MCSC)

•Assess and provide Application Inclusion Process (AIP) engineering support to facilitate and migrate USMC applications and systems into Marine Corps approved data centers and commercial cloud environments.

•Assist with delivery of Engineering Infrastructure Overview (EIO) and other Engineering assessment deliverables

•Lead for USMC Manpower Information Portal (MIP) applications, tools, and services migration to Amazon Web Services (AWS) for 64 cloud-ready applications. Led efforts to migrate into Cloud by completing the Cloud EIO for MIP; Delivering two recommendations to client on the industry’s best practices for USMC cloud application migration, and on how to manage licenses in the cloud for the Software Manager.

P3S Corporation, Falls Church, VA 05/2017 - 10/2017

Senior Systems Engineer for Chief Technology Officer (CTO) Air Force Medical Systems Agency (AFMSA) supporting AF Surgeon General, Defense Health Headquarters (DHHQ), Falls Church, VA

•Oversee MEDCOI migration: the implementation of AF Medical Treatment Facilities’ (MTFs) migration from remote base to centrally-operated Defense Health Agency (DHA) standardized DOD Joint Services platform – Desktop-as-a-Service (DAAS) (MEDCOI is an internal cloud platform hosted by DHA).

•Apprised leadership of architectural and engineering risks, assumptions, constraints to provide accurate recommendations and support. Assisted Architect with contacting the stakeholders and scheduling signoff meetings via NIST 800 guidelines while helping to implement new RMF framework for AFMSA.

•Led during transition, migration, and operational readiness phases of move of applications and legacy systems from Line Air Force to DHA core services.

Engineering support for Windows 10, O365, and Defense Enterprise Email (DEE) migrations, circuit cutovers, and mJAD (medical joint active directory) MEDCOI integration.

Strategic Operational Solutions (STOPSO), Ft. Meade, VA 06/2015 – 03/2016

Lead Network Engineer, supporting Defense Information Systems Agency (DISA) Ft. Meade, MD

•Led project engineering efforts in the cloud transition of the IT Infrastructure, update of network diagram/topologies, and multiple partner engagement and collaboration through international Classified and Unclassified networks.

•Provided support to MNIS technical team via change process, IPT, CAB, and peer reviews.

Defense Information Systems Agency (DISA) Ft. Meade, MD 03/2016 – 03/2017

IT Specialist (SYSANALYSIS) GS-13 supporting Defense Information Systems Agency BDC/Services Development Dir Business Systems Division Program Management Section

•Performed functions of Change Manager, Project Manager, and Program Manager

•Served and facilitated CABs and Monthly Business Area Manager meetings.

•Liaison for functional sponsors and system managers (Development Team). Ensured requests for change (RFCs) met customer requirements, prioritized, consistent with published Regulations and Policies, input into SoftwareForge, monitored, and updated (cradle to grave).

•Ensured backlog items were delivered during the Sprint Cycle or Release Date.

•Ensured stakeholders are consistently apprised of the status of change requests.

•Implemented PM and contractor Integrated Master Schedule (IMS) scheduling and reporting policy with effective controls, resulting in 30% greater efficiency. Project Manager for IRIS scheduling RMF framework meetings and working closely with ISSO to deliver System Overview/Diagrams and worked with stakeholders and application owners to implement controls via NIST 800 guidelines. Led in the transition from DIACAP to RMF.

•Forecasted, managed, and tracked IRIS project budget of over $1.3M, reduced costs by $236K.

•Additional duties were PE55 Purchase Cardholder, CMIS Purchase Cardholder, and SD2 Property Custodian.

•Master of Ceremony for DISA’s 2017 MLK Birthday Celebration.

ABBTECH, Pentagon, DC 05/2015 - 06/2015

Project Manager, supporting Joint Staff J6 CRSI, Pentagon, DC

•Provided project management across functional support areas within Joint Staff organization with emphasis on infrastructure, network operations, and engineering project management.

•Short-term contract and during this time, I attained two certifications.

State of Maryland, Baltimore, MD 05/2014 - 05/2015

IT Specialist Network Manager, Program and Project Management, Maryland Longitudinal Data System Center (MLDSC)

•Provided expertise and technical leadership across functional support areas within the organization with emphasis in IT project management, infrastructure architecture, desktop support, and network operations. Supervised 5 Oracle programmers.

•Directed and administered the planning, integration and maintenance of software and hardware for Local and Wide Area Network (LAN/WAN) activities in accordance with MSDE/OIT applicable laws, rules, regulations, policies and procedures.

•Managed the infrastructure, cloud storage, and Vmware team efforts consisting of Computer Network Specialists and Support Specialist in day-to-day operations to include resolving end user and departmental desktop and network hardware/software issues, providing mentoring and growth/training opportunities, performance management and resolutions.

Provided cloud storage recommendations with 3 competitors analysis. My recommendation was chosen to be implemented by the agency.

•Developed and implemented policies and procedures related to on-site, off-site and remote network hardware and software acquisition including VMware, EMC Syncplicity cloud storage and EMC/Dell server, installation, configuration, support, security, and backup.

Apptis (sold to URS), Crystal City, VA 08/2013 - 05/2014

Solutions Architect, supporting Office of the Administrative Assistant to the Secretary of the Army,

Information Technology Agency (ITA), Enterprise Management (EM) Division, Pentagon, DC

•Provided subject matter expertise on organizational performance and support enterprise strategic applications, initiatives, and projects.

•Assessed, updated, planned, and implemented project activities using MS Project 2007 for Army Enterprise Management Branch Chiefs, Directorates, and internal stakeholders.

Computer Sciences Corporation (CSC), Arlington, VA 08/2011 - 08/2013

Principal Lead Engineer, supporting Department of Homeland Security (DHS) and Immigration and Customs Enforcement (ICE), Largo, MD

•Maintained overall responsibility for the ongoing development and monitoring of all leased sites for TMF equipment, compliant with established Federal and Legal policies

•Evaluated and recommend component suppliers and vendor capabilities. Liaison to vendors/suppliers and DHS/ICE Office of Facilities Administration (OFA) to maintain product/process availability, working relationship, and 100% successful supply chain management of Land Mobile Radio (LMR) and Motorola antenna equipment, inventory, and logistics support.

•Developed, recommended, and implemented strategy design approaches for products and processes across multiple RF and telecommunication T-1 and OC-3 circuit platforms for design engineering.

•Directly responsible for engineering activities of all DHS-ICE existing and new sites, maintenance and installation access, site renewals, hardware equipment, site implementation, document and deliverable preparation, presentation, submittal to ICE agencies, contracts, pricing and negotiation, monitoring and tracking, decommissioning of sites, and engineering tasks for telephone and fiber connections of over 200 commercially leased or government-owned facilities.

MiSOURCE, Aberdeen, MD 06/2011 - 08/2011

Technical Resources Manager, supporting United States Army CECOM SEC S3 Division, Aberdeen Proving Ground, MD

•Provided strategy and technical input for development of roadmaps, integration transformations, and technical rationalization reports.

•Authored and managed version control and Releases by writing internal technical OpNet Standard Operating Procedures (SOP) for AppResponse Xpert and AppTransaction Xpert. Delivered presentations and trained staff on mission-critical tools.

•Supported and collaborated with deployed teams during the migration of various onsite Cisco hardware technologies and implementation of OpNet system identification and discovery tools. Also assisted with physical migration while onsite at Fort Belvoir.

•Executed leadership on the development of long-term vision and strategy with recommendations and alternative solutions for optimization- aligned with the US Army CECOM SEC S3’s strategic objectives and industry best practices. Used Mac OS X platform for deliverables.

SRA International Inc., (now GDIT), Columbia, MD 06/2008 - 06/2011

Senior Performance Engineer, supporting US-VISIT/Smart Border Alliance, Department of Homeland Security (DHS), Rosslyn, VA

•Recommended options and alternative solutions for cross-domain SOA for DHS, FBI and DoS and multi-domain transfers of classified data using COTS HyPerformix, analytical models, and data security (cybersecurity) principles for Fingerprint matching systems and networks.

•Lead for Performance Engineering DHS Data Center Migration efforts in Wave1A and Wave 1B in upgrade of DS3s, HP and Sun servers, and end-user performance for compatibility, validation, verification, modeling and simulation, and statistical analysis. Effective use of Java Virtual Machines used with Sun Servers to interpret coding schematics and develop options and recommendations for cross-domain cross-agency Fingerprint Matching networks.

•Increased business revenue by ensuring the US-VISIT database system could process transactions within the requisite Service Level Agreements while lead for weekly Systems Requirements Reviews, Preliminary Design Reviews, and Critical Design Reviews.

•Prepared Options and Recommendations documentation to the DHS clients, saving millions for the development effort, preventing performance objective failure, and eliminating network and database system failure by writing and submitting for Solaris and HP servers and databases.

•Actively produced Quarterly Baseline Reports to the US-VISIT organization.

•Reduced additional operational overhead for handling system issues due to performance problems and produce results using the Capability Maturity Model Integration (CMMI)

•Active and prompt participant in Releases, process improvements, and Peer Reviews for DHS, DoS, and DoD agency projects. Ensured accurate application and profile configuration in C, Java, and JavaScript languages for multiple DoD agency migration to central DHS database for immigrant fingerprint matching.

Interoperability Clearinghouse, Non-profit, Falls Church, VA 08/2006 - 06/2008

Senior Technical Consultant

•Overall responsibility for technical operations and development of systems plans, policies, and procedures for with emphasis on DoD cybersecurity principles.

•Directed supervision of in-house tech support team for server migration and remote access.

•Active role in the development of cross-domain COTS, GOTS solutions for high level architecture networks (e.g., provide clearance-level government training to over 100 personnel), and recommendations of cloud computing, Service-oriented Architecture (SOA), and xml-based technologies.

•Ensured proposed solutions met DCID 6/3 information assurance requirements (predecessor to DIACP and RMF guidelines of today)

•Designed and maintained company website and customer data using Microsoft FrontPage and MySQL and FileMaker Pro, VB, and SQL for database management.

•Incorporated Microsoft .NET platform to integrate ICH contracts, bids, payroll, and documents into a single site for business continuity.

Motorola Inc., Columbia, MD 03/2004 - 08/2006

Systems Engineer, Unites States Federal Division, North America Groups

•Multitasked among project assignments, adhering to project schedules and staying within the established client project budget.

•Analyzed RF coverage and interference predictions; developed systems architectures and detailed design work for DoD agencies.

•Determined and ordered required software and hardware equipment in order to create maximized performance and an optimal system, using vendor components from Andrew, TX/RX, Celwave, RFS, and Signal.

•Executed System Development Life Cycle (SDLC) and used Six Sigma TQM.

Verizon Data Services, Baltimore, MD 12/1999 - 03/2004

Network Engineer

•Initiated and led multimillion-dollar project to implement new MultiService, GigE, and Edge switches across fGTE territories in California and Hawaii.

•Saved millions of dollars by leading project to decrease backbone trunking bandwidth utilization by 77%, including consolidating traffic and disconnecting unneeded trunks.

•Spearheaded 100% increase in department profitability by implementing improvements to network trunking configurations, including load balancing and using HP OpenView.

•Led consolidation of more than 20 leased facilities, saving over $60,000 per month.

•Performed additional duty as Regional Asset Manager accountable for the desktop, laptop, and peripheral equipment for remote and onsite technicians using a Microsoft Access database.

•Central Office Technician, Greenbelt, MD -Promoted - Managed remote field technicians, including providing support and subject matter expertise in troubleshooting network, system, and component failures.

•Maintained trouble ticket database in DBMS on UNIX/Solaris/Linux platform using command line interface (CLI).

UNITED STATES AIR FORCE, Worldwide 12/1993 - 12/1999

Presidential Communications Systems Radio Operator, Andrews AFB, MD

• Supported local and global voice, data, and satellite communications for all VIP aircraft, a position of extremely high trust and responsibility. Performed tests, analysis, and configuring of data and analog lines, satellites, modems, and cryptographic equipment.

• Ancillary Training Manager, stationed at Incirlik AB located in Turkey, I Managed the ancillary training for Incirlik Air Base, including developing, evaluating, and delivering courses for over 300 Air Force personnel. Formulated procedures, briefings, reports, and schedules for the Base Commander.

EDUCATION

UNIVERSITY OF MARYLAND GLOBAL CAMPUS, Adelphi, Maryland Master of Business Administration, MBA, 2010

UNIVERSITY OF MARYLAND GLOBAL CAMPUS, Adelphi, Maryland

Master of Science, MS, Information Technology, 2008

UNIVERSITY OF MARYLAND GLOBAL CAMPUS, Adelphi, Maryland Bachelor of Science, BS, Information Systems Management, 2002

COMMUNITY COLLEGE OF THE AIR FORCE, Andrews AFB, Maryland

Associate in Applied Science, AAS, Information Systems Technology, 1999

GRADUATE CERTIFICATES

•Technology Management Certificate, UMGC, 2009

•Project Management Certificate, UMGC, 2012

CERTIFICATIONS

•ITIL v3 Foundation Certified, Exin, 2015

•Cloud Essentials Certified, Comptia, 2015

SPECIAL MENTION

•Air Force Achievement Medal, United States Air Force

•Honorable Discharge, United States Air Force

•Website: https://www.nivula.com/

•Website: https://utecllc.com

REFERENCES

•Christopher Knight, DISA, 301-***-****

•Henry McKelvey, Verizon, Professional, 301-***-**** **********@*****.***

•Peter Krucoff, Verizon, Professional, 301-***-****

•Mike Westray, DHS/SRA and Air Force, Professional, 202-***-****

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