Systems Administrator Desktop Support

Larry Lowe

Forney, Texas

Cell 469-***-****

**********@*****.***

Summary

Over Eighteen Years of Experience providing Technology Support, Field Service, Installation, Asset Management, Desktop Support, Device Support, Project Management, Vulnerability Remediation, Security, Data Center, PBX Systems, Training, Testing, QC, and Networking support to end-users and customers.

Install and Manage Windows Desktops and Servers, SQL Server, AD, DHCP, DNS, vSphere, Hyper-V, Azure, Intune, Azure ARC, Microsoft 365, SCOM, SCCM, Citrix, VPN, Remote Desktop, and SharePoint.

In-depth knowledge of Dell, HP, Cisco UCS, Apple, and Lenovo product lines.

Excellent analytical and organizational skills, competent, adaptable, highly motivated, decision maker, innovative/creative, and communicative, according to present and past supervisors.

Professional Experience

10/2023 – 07/2024 NTD Mechanical

Systems Administrator

Support for remote and onsite users for Desktops, Laptops, iOS Devices, Networks, and Applications.

Install and configure Applications, Windows Servers with AD/DHCP/DNS, MS SQL Server, Desktops, Laptops, IDS/IPS, and networks using Fiber Optic, Ethernet, and Wi-Fi. Support Windows, Mac, Linux, and iOS.

Patched and updated 100 percent of Servers, Desktops and Laptops from less than 60 percent.

System administration, network monitoring, antivirus control, security, disk imaging, Backups, Software Testing, and Support for LAN, Servers, and applications

Manage iPad and iPhone Inventory and Application Updates with Meraki Systems Manager Enterprise. Increased application updates to 99 percent from less than 50 percent.

Manage 3CX Phone System.

Configure and Install VMware, Hyper-V, and Azure Servers.

Manage, Update, and Secure Microsoft 365 and Azure Tenant for the company.

06/2022 – 12/2024 Global Computer Services

Systems Administrator/Engineer/Consultant

Technical Support and installation for Desktops, Laptops, and Devices.

System administration and network monitoring using Dell OpenManage, HP OpenView, vSphere, SolarWinds, Cacti, Nagios, Azure, and other tools.

Install, configure, and Backup Windows 10,11, and 2022 Servers, RHEL7/8 Servers, SLES, and Mac OS.

Design and connect networks using Broadband per customer’s specifications and requirements.

Application Deployment and Updates using SMS, SCCM, WSUS, INTUNE, Azure ARC, and Ivanti LANDesk to bring servers and desktops into 99 Percent compliance.

Use Tenable Security Center, SCCM, and Ivanti LANDesk to scan and monitor vulnerabilities.

Administer MICROSOFT 365, VMware, Hyper-V, Active Directory, Group Policy, DNS, RAS, DFS/Samba, IIS 7/8/10, FTP, Applications, Sonic Wall, Fortinet, and Barracuda Firewalls, and Web Sites.

Back up servers using DLT/LTO Tape, SAN, and NAS, using Backup Exec, ArcServe, Networker, Endpoint, Tivoli, Avamar, Pure Storage, and other applications.

Upgrade obsolete software with special patches, workarounds, and testing.

Project Management using ITIL, and Helpdesk Support. Train and assist customers with the use of Financial and varied other software applications. Recruited Technical Personnel for contract projects. All projects were completed on time and below budget, Saving Clients Thousands of Dollars.

Set up and maintain Cisco routers, switches, hubs, and firewalls for LAN, VPN, VOIP, and WAN. Administer Avaya, Cisco Meraki, Unified Communication VOIP, and PBX/ACD systems.

Use PowerShell, VBScript, WMI, and ADSI scripts as required to accomplish technical tasks.

07/2016 – 05/2022 Homecare Homebase

Systems Administrator

Assist customers with technical issues and application installation for all supported products.

Level 2 Support for remote and onsite users for Desktops, Laptops, Networks, and Applications.

Install and configure Windows 10/11, 2012 R2, 2016, 2019, and 2022 Servers, MS SQL 2014/2017, IIS 7/8/10, RHEL7/8 Servers, Citrix, and VMware ESXi Servers with SAN attachments and application Software per customer’s specifications and requirements

Administration for Group Policy, Active Directory, DNS, DFS/Samba, and Okta SSO.

Network and server monitoring using Active Directory, SCOM, SCCM, SCVMM, vSphere 6.5/7, SolarWinds, Azure, and other tools.

Application Deployment and Updates using Intune, SCCM, WSUS, and Ivanti LANDesk to multiple locations to bring servers into compliance.

Reduced vulnerabilities by 70 percent for production systems and by 80 percent for other systems.

Antivirus Control and Installation, Security Setup with Monitoring, Software Testing, and Technical Support for LAN, WAN, Windows 10/11, 2012 R2/2016/2019/2022 Servers, RHEL7/8, Office 365, SharePoint, and related applications.

Support Cisco switches and Fortinet firewalls.

Use Tenable Security Center with SCCM and LANDesk to scan and monitor vulnerabilities.

Use PowerShell, VBScript, WMI, and ADSI scripts as required to accomplish technical tasks.

Assist customers with technical issues and application installation for all supported products.

Virtual machine deployment using vSphere, vCenter, and SCVMM.

Provision new HP Gen 10 blade servers for HP C7000 Chassis.

08/2015 – 05/2016 Banctec

Sr. Systems Administrator

Install and configure Windows 2008 R2/2012/2012 R2 Servers, SQL 2008 R2/2012, IIS 7/8, Exchange/Lync 2013 with VOIP, Office 365, RHEL 7 Servers, Citrix, and VMware ESXi Servers with SAN attachments and application software per customer’s specifications and requirements.

Administration for Active Directory, Exchange, DNS, and DFS/Samba.

Network and server monitoring using Active Directory, SCOM, SCCM, vSphere 5/5.5, SolarWinds, and other tools.

Application Deployment and Updates using SCCM 2012 R2 and WSUS to bring servers into compliance.

Reduced vulnerabilities by 80 percent for production systems.

Antivirus Control and Installation, Security Setup and Monitoring, Software Testing, and Technical Support for LAN, WAN, Windows 2008 R2/2012/2012 R2 Servers, Windows 7/8/8.1/10, RHEL 7, Workstations, and applications.

Upgrade and repair Dell servers and desktops as needed. Interacted with Dell service providers.

Technical support for MS Office 2010/2013, Visio and Access 2010/2013, and Office 365.

Use PowerShell, VBScript, WMI, and ADSI scripts as required to accomplish technical tasks.

Assist customers with technical issues and application installation for all supported products.

07/2011 – 04/2015 Christus Health

Enterprise Systems Administrator

Install and configure Windows 2008/2008 R2/2012/2012 R2 Servers, SQL 2008/2008 R2/2012, IIS 7/8, Exchange 2010/2013, Office 365, RHEL 6/7 Servers, VMware ESXi Servers with SAN attachments and application software per customer’s specifications and requirements.

System administration, DFS and Samba Administration, network, and server monitoring using Active Directory, SCOM, SCCM, vSphere 5/5.5, Nagios, Solarwinds, and other tools.

Setup and system administration of Cisco UCS used for vSphere 5.5.

Application and patch deployment using SCCM 2012 R2, and WSUS to reduce vulnerabilities by 40 percent.

Upgrade obsolete software with special patches, workarounds, and testing.

Antivirus control and installation, security setup and monitoring, software testing, and technical support for LAN, servers, and applications.

Support Fortinet firewalls.

Use Tenable Security Center and SCCM to scan and monitor vulnerabilities.

Technical Documentation for Systems Configuration, Application Use, and Training.

Application and end-user Support for MacBook, iPad, OS X 10.11/IOS 9, Windows 7/8.1, Informatica, MicroStrategy, and BI Servers.

Technical support for MS Office 2010/2013, SharePoint, Visio, Access 2010/2013, and Office 365.

Assist customers with technical issues and application installation for all supported products.

Use PowerShell, VBScript, WMI, and ADSI scripts as required to accomplish technical tasks

Education

W.C. Overfelt High School – Mathematics and Science - Diploma

SAN JOSE STATE UNIVERSITY/SCHOOL OF BUSINESS - courses in Management, Supervision, Human Relations, and Contract Administration.

DATA TECH INSTITUTE: Windows Training, MCSA, ACSA, CCNA, A+, Network+

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