Supply Chain Logistics Specialist

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NILESH SHARMA

C: 289-***-**** Calgary, AB E: ******.*********@*****.***

https://www.linkedin.com/in/nilesh-sharma-9b336a17a A Logistics Specialist with seven years of experience, specializing in supply chain strategy, freight forwarding, last-mile delivery, fleet management, and vendor management. Expert at securing transaction and establishing long-term relationships and strategic alliances with key customers and partners to identify opportunities and drive continuous process improvement. CORE COMPETENCIES

Operational Planning

Process Improvement

CRM: Salesforce, Siebel

Third-Party Logistics

Planning (3PL)

Logistics Planning and

Forecasting

ERP: SAP, eFreight Suite

Transportation

Client Relations

Customer Success

PROFESSIONAL EXPERIENCE

CONCENTRIX (HYUNDAI MOTOR AMERICA) – CALGARY, AB /CANADA CUSTOMER SERVICE SPECIALIST 08/2022 – CURRENT

Concentrix, Corporation (Nasdaq: CNXC) is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 125 new economy clients.

• Responsible for the timely response to escalated Client cases.

• Collaborated with the customer, dealership, or field support team to gather necessary details supporting the customer escalation.

• Collected information and conducted assessments on eligibility for goodwill spending in alignment with client guidelines.

• Provided incident reporting and ongoing feedback and observations for corporate analysis and process enhancements.

• Communicated in written form (email/text chat) with consumers regarding products and programs supported.

• Acquired in-depth knowledge of current auto laws across various US states to resolve compliance issues and address legal challenges effectively.

2 P a g e

DSV - Global Transport and Logistics (TEVA PHARMACEUTICALS)– MUMBAI /INDIA SENIOR ASSOCIATE (KEY ACCOUNT MANAGER) 04/2021 – 07/2022 DSV provides and manages supply chain solutions for thousands of companies every day. Teva Pharmaceuticals has been developing and producing medicines to help improve people’s lives for more than a century.

• Pricing LCL & FCL, Air / Sea Shipments.

• Monitored shipments, costs, timelines, and productivity.

• Followed-up daily with Freight forwarders and 3PL for bookings of shipments. (HAZ / Reefer / Dry

/ Pharma / Food).

• Coordinated daily with Factory team for dispatch and shipment tracking.

• Worked closely with custom house agents to ensure timely and accurate follow-up on shipping bills, facilitating smooth customs clearance and efficient import/export processes.

• Prepared daily status report (DSR) for shipments and shipment related document.

• Handled VAQTEC / NARCOTICS for pharma shipments. M S Logistics – MUMBAI /INDIA

Logistics Specialist 10/2017 – 04/2021

MSL was opened for NVOCC and freight forwarding operations and to establish association with leading international freight forwarders, Shipping Lines and EXIM Community in the year 2012.

• Collaborated with new and established vendors to negotiate optimal pricing and scheduling.

• Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments.

• Managed loading, unloading, movement and sorting of supplies to keep deliveries on schedule.

• Worked as a as a customs house broker, collaborating with customers to facilitate import/export clearances by obtaining invoices and packing lists, ensuring timely submission of shipping bills, and coordinating smoothly with the in-house clearance team.

• Handled day-to-day shipping and receiving overseeing more than 20 containers per day.

• Managed console planning for LCL shipments.

INDIAL SHIPPING – MUMBAI /INDIA

Logistics Specialist 06/2015 – 09/2017

Indial Shipping is privately owned company founded in 2007. It was formed by a group of logistic experts with years of expertise and experience who have a combined experience of over 100 years in providing high quality Logistics solutions.

• Selected transportation routes to maximize economy by combining shipments or consolidating warehousing and distribution.

• Prepared and assembled documents to facilitate exports.

• Followed up with customers to resolve inquiries.

• Communicated information and instructions to and from vendors to research and resolve operational problems.

• Stayed on top of shipment locations and current status to update offices and customers. EDUCATION & PROFESSIONAL DEVELOPMENT

2012 Bachelor of Commerce – University of Mumbai, India, Maharashtra

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