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Customer Service Assistant Manager

Location:
Silver Spring, MD
Salary:
75000
Posted:
January 25, 2025

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Resume:

Jose Enrique Cadenas

***** ****** ******

Rockville, Maryland 20853

240-***-****

*******.*********@*****.***

OBJECTIVE

To acquire a managerial position using my present knowledge, such as providing top quality service and solid knowledge in the hospitality business, with strengths in management, excellent customer service, and food and wine recommendations.

EXPERIENCE

Dining Room Manager, Charles E. Smith Life Communities; Rockville, Maryland 2024-Present

Responsible for managing all aspects of dining service, employee scheduling, alcohol inventory and ordering. Communicate with chef regarding menu and identify any improvements that may be made. Train staff on new service techniques. Host and seat residents. Communicate with residents regarding their dining experience and go above and beyond to implement suggestions or improvements. Expedite food and assist servers when needed. Interview potential candidates for dining staff.

Food and Beverage Manager, AC Hotel; Bethesda, Maryland 2022-2023 Responsible for managing all aspects of hotel restaurant and bar. Always be informed of daily hotel capacity and groups staying in the hotel. Manage events and banquets. Purchase and take inventory of liquor, wine, beer, and bar items. Prepare the bar, restaurant, and event space for service and conduct daily lineups to convey pertinent information to staff of 20. Responsible for tip logs and nightly reports. Assist with various other duties within the hotel. Server, Fogo de Chao, Bethesda; Maryland 2021-2022 Responsible for serving guests and providing top quality service. Preparing the restaurant for service. Assist host by seating guests. Make sure all guests leave happy.

Assistant Manager, Westin BWI; Linthicum Heights, Maryland, 2019-2020 Responsible for managing special events and all aspects of busy hotel restaurant and bar. Always be informed of daily hotel capacity and groups staying in the hotel and providing top quality service. Handle special requests for events. Responsible for inventory of all liquor, wine, beer, and bar items. Preparing the restaurant and bar for service and conduct daily lineups to convey pertinent information to staff. Responsible for tip logs, nightly reports for bar and restaurant, occasional management of room service, and any hotel needs in the absence of other managers.

Assistant Manager, Gaylord National Resort and Convention Center; Oxon Hill, Maryland 2017-2019

Responsible for managing special events and all aspects of upscale lounge and nightclub. Always be informed of daily hotel capacity and groups staying in the hotel and providing top quality service. Handle special requests for events. Purchasing and taking inventory of all liquor, wine, beer, and bar items. Preparing the lounge and nightclub for service and conduct daily lineups to convey pertinent information to staff of twenty five. Responsible for creating schedules, payroll, tip logs, and nightly reports for lounge and nightclub. Manage security for nightclub. Make sure all guests leave happy and satisfied. Bartender/Server, Kenwood Country Club; Bethesda, Maryland 2013-2016 Responsible for serving guests and providing top quality service. Making alcoholic drinks. Purchasing and taking inventory of all liquor and wine. Preparing the restaurant and bar for service. Assist host by seating guests. Assisting and managing restaurant when manager is busy or off duty.

Bartender/Server, Bethesda Country Club; Bethesda, Maryland 2010-2013 Responsible for serving members and guests and providing top quality service. Making alcoholic drinks. Purchasing and taking inventory of all liquor and wine. Preparing the bar for service. Assist host by seating guests. Assisting and managing banquets when manager is off duty. Setting up tables and chairs. Promoter/Security Guard, Venechi Productions; Hagerstown, Maryland 2001-2010 Responsible for securing areas of the club for guest safety. Managing and assisting cashier collecting money. Make sure all guests are paid in full. Making promotional calls. Passing out flyers. Greeting customers and providing the highest quality service. Giving special attention and care to VIP guests.

EDUCATION

Montgomery College, Business Administration; Rockville, Maryland 2002-2003

Santa Maria University, Economics; Caracas, Venezuela 1997-1998 COMPUTER AND OTHER SKILLS

Avero, Lotus Notes, Microsoft Office, Internet Explorer, Facebook, and Twitter. Data Entry. Bilingual-Spanish/English.



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