Customer Service Representative

Donna Williams

Email: **.********@*****.***

Ph#214-***-****

Summary:

● Over 10 years in customer service, dispatching, collections, and clerical. Also management, administrative, and Home Health Care. (10+ years)

● Extensive customer service skills and supervisory knowledge with proven leadership abilities to go above and beyond for all customers using team work Education:

● Bachelor's in Business Management And Entrepreneurship

● DeVry Univ. - Irving, TX

Professional Experience:

Maximius - Irving, TX and Sioux Falls, VA

December 2019 - May 2021

Customer Service Representative

● Customer service for government agencies and companies.

● Client surveyor for the Census Bureau.

● Assisting customers and other projects for the IRS. Securus - Carrollton, TX

September 2018 - December 2019

Customer Service Representative

● Creating and accessing accounts for inmates to receive funds from their loved ones.

● Taking payments and troubleshooting.

● Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties.

Securitas - Dallas, TX

March 2012 - August 2015

Security Officer/Dispatching

● Securing and patrolling various businesses and ensuring the safety of the occupants.

● Monitored incoming alarms and Monitored security alarm systems

● Provide alarm reset instructions to customer during outbound alarm calls and inbound alarm call backs

Community Options, Inc. - Dallas, TX

April 2014 - February 2015

Caregiver/Driver

● Responsible for driving and caring for a small group of clients with mental and physical disabilities. I was responsible for transporting and teaching activities provided to their specific needs.

● Collection agent

CRS - Plano, TX

February 2011 - April 2012

● First party in third party collections for vehicles homes and credit card accounts. Customer service and handling disputes as well as money transactions. Other Experience:

Independent Contractor - - Dallas, TX

July 2016 - Present

Favor Delivery

● Customer service, placing, pick-up, and delivering food orders from various stores. Groups:

● Vocational Industrial Clubs of America-VICA - August 1993 to Present

● Networking of people and learning skills that help you become to become successful in a productive member of society.

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