Customer Service Call Center

LASHANNA HIGGINS

Hopeton Garden District, Mandeville P.O, Manchester, Jamaica

Tel: 876-***-****/ 876-***-****

Email: *****************@*****.***

Objective:

To be productively engaged in an organization where my skills can be effectively utilized to enable the organization to accomplish its goals, while ensuring professional growth and development.

Education:

Heart Trust/NTA Newport Campus (2022)

Victor Dixon High School (2018-2021)

Aabuthnott Gallimore High School (2015-2018)

QUALIFICATIONS

Victor Dixon high school (2021 graduate)

7 CXC subjects including English, information technology, integrated science, office administration, principle of accounts, principle of business, physical education and city & Guilds Mathematics Level 3

WORK EXPERIENCE

Advanced Call Center (ACT) Montego Bay

(November 4, 2024- January 8,2025

Sharkie's Seafood Restaurant Runaway Bay

(February 2023- November 2024)

Customer Service Representative

SKILLS

Clearly conveying information and addressing customer inquiries or issues.

Identifying customer issues and providing timely, effective solutions.

Fully understanding customer concerns by focusing and responding appropriately.

Managing multiple tasks or customer inquiries simultaneously without compromising quality.

Remaining calm and composed in challenging or stressful customer interactions.

Demonstrating understanding and care for customers’ emotions and situations.

Prioritizing tasks to ensure efficiency and timely resolution of customer requests.

Computer skills

Interest:

Technology

Customer Service

Marketing

References

Available upon request

Contact this candidate