Front Office Guest Services
Resume:
Contact
Education
Phone
********@*****.***
Address
Lesedi Sebogodi
A hard working individual with strong computer and telecommunication skills who thrives in fast paced, high pressure situations. Works well with others and is well versed in Hospitality. Previous work experience includes positions in Food and Beverage, Front Office as well administrative office work.
Experience
Managing and running an office.Administrative work. Compiling and managing invoices. Liaising with potential clients and brands. Facilitating brand deals. Managing a full team of staff while on shift.
Training of staff. Administrative work. Stock control and ordering of stock. Checking guests in and out of the hotel using Protel and Mews. Explaining the hotel’s facilities to the guests. Liaising with guests to make sure all their needs are met. Liaising between departments to communicate guest concerns. Taking and processing payments from guests.
Checking guests in and out of the hotel. Explaining the hotels facilities to the guests. Liaising with guests to make sure all their needs are met and that they have an exceptional stay. Liaising between departments to communicating guest concerns. Taking and processing payments from guests.
Operations and
Bookings Manager
Guest Services Specialist and
Manager on Duty
Guest Services
Agent
2023- 2024
2020-2021
2019-2020
Independent Media Group Africa
Home Suite Hotels, Rosebank JHB
Hyatt Regency Johannesburg
Demi Moodley
Phone:
Email :
GM, Home Suite Hotels
****************@*****.**
m
Foreman Shingai
Phone:
Email :
Front desk manager, Hyatt
Regency
Reference
Swiss Hotel School
Dominican Convent School
Hospitality Management
Degree
Bachelor’s degree
2018
2015
Mews
Telecommunication
s
Excel
Opera
Admin
Protel
English
Setswana
Expertise
Language
2021- 2023
Seabourn Cruiselines (Seabourn Encore and Seabourn Sojourn)
Waiter/Server
Setting up the restaurant for breakfast, lunch and dinner service. Welcoming guests, escorting them to their tables, taking food and drink orders. Putting through food orders using the DMS system. Preparing drink and cocktail orders as per order. Serving food and drinks. Counting and ordering stock. Opening and closing the restaurant.
Project management
2022
Damelin
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