Customer Care Service
Resume:
Faisal Khan
Address:*** ******* ****** *** ** Brooklyn
Contact:+1-347-***-****
E-mail :****************@*****.***
CAREER
OBJECTIVE:
Seeking a challenging career in a professionally managed company with learning and growth opportunities having adequate authorities and responsibilities to implement the skills being acquired thereby contributing to the progress of the firm and thus grow personally. ACADEMIC
QUALIFICATION:
Diploma in associate engineering (Peshawar Technical Board) COURSES:
&
TRAININGS
Customer care handling skills training Emirates aviation college
AVSEC security training (Level 1&2) Emirates Group Security
IATA standard &recommended procedure Emirates Aviation College of aviation security
Dangerous goods handling
Recognition of explosive and offensive weapons
Airport security measures
First aid Emirates Group Security
Fire and Safety ==
PROFESSIONAL
EXPERIENCE:
POSITION:
ORGANIZATION:
Security Officer(02 Feb 2017-20 June 2024)
TRANSGUARD GROUP LLC
DUBAI INTERNATIONAL AIRPORT
Customer service
Provide face to face service to passengers and deals with their different needs.
Answer questions and offer information covering a wide variety of airline/ or airport related topics such as connecting flight information and direction assistance.
Coordinating with cargo, fuelling company, baggage make-up area, aircraft loading team Catering suppliers for smooth turn around and any security related issue.
Ensure compliance with safety and security requirement. Check-in
Provide proactive service to passengers prior to check-in such as managing the queues.
Removing old baggage tags.
Handling denied boarding passengers, staff passengers, helping families.
Dump search on passenger’s baggage.
Immediate report to security supervisor in case of any security related issue. Boarding Gates
ETD Checks on person and carryon baggage.
100% LAGs checks and strictly comply with 3-1-1 formula.
Checks on duty free purchases.
Boarding pass check in order to look for a selectee pax. Baggage make-up and Baggage interline
Monitoring baggage during loading and offloading.
Escorting the baggage to end from the aircraft.
In case of any suspicious item report to the concerned authorities. Aircraft security & safety search
Performing aircraft cabin search of all EK US bound flights.
Handling disruptive and deportee passengers on board.
Ramp surveillance of an aircraft.
Escorting valuable and Vun Cargo to the aircraft.
Access control of the aircraft.
POSITION: Electrical Assistant (2016-2017)
Organization: Telephone Industry of Pakistan
Handling all the customer complaints.
Winding and repairing of electrical transformer.
Keep all the electrical items in proper storage.
Keep the electrical workshop safe and hazards free. PROFESSIONAL
SKILLS:
LANGUAGE
PERSONAL
DETAILS
Computer & Software Skills
• Other Applications:
MS Office(Word, PowerPoint, EXCEL)
Microsoft outlook
ENGLISH
URDU
HINDI
Date of Birth 13-101992
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