Customer Service Experience Associate

Location:

Posted:

January 23, 2025

Karen Ramos

*******@*****.***

Professional Profile

Result-oriented individual with proven experience in client/customer service-based industries

Skills & Abilities

Strong, concise communicator verbally in a group or individual setting.

Compassionate, kind, and respectful.

Self-directed, independent, and a team player.

Professional, reliable, loyal, and strong work ethic.

Experience

AnywherWorks From 01/2022 – 01/2025

CX Client Experience Associate Lead

Kept detailed, accurate records of agent and team performance as well as maintaining required performance expectations.

Empowering a team of 20 to achieve their maximum potential

Coaching and inspiring team members to reach their professional goals

Effectively resolving issues when they arise.

Regularly take supervisory calls assisting CX Agents with difficult calls.

AnywhereWorks From 10/2019 – 01/2022

Lex Support Client Experience Associate

Answering inbound legal calls, setting appointments, taking messages for multiply accounts.

Cross Team Peer to Peer Coach and Mentor

Team Liaison- assisted lead with new members of the team ensuring they feel supported and empowered.

Maintained Elite Tiering for 82 weeks straight.

AppleOne Registered since 2010

Various Assignments to include Digital Risk Analyst, and Legal Secretary

Education

Roger Williams College, Bristol, RI.

Graduated 1991 with GPA 4.0

BA, Business Administration

References

Professional and Personal

Name: April Palomino Email: *************@*****.***