Customer Service Los Angeles

MEENA VISWANATHAN

M: 562-***-**** E: *******************@*****.***

GOAL

Energetic, passionate and Organized Stay-at-home Mom who took a break for a few years and now ready to come back to the workforce and looking for an exciting opportunity where I can leverage my diverse Operations, Software testing and Customer service skills. EDUCATION

B.Sc in Information Technology Sept 2005 – Sept 2008 PSG College of Technology, India

EMPLOYMENTS

Medtronic Diabetes, Los Angeles Jan 2013 – Sept 2015 Software Test Engineer

● Executed Test scripts for Glucose Sensor pump to ensure proper functionality.

● Developed multiple test scripts to ensure that the full user requirements were met

(negative and regression testing) were conducted.

● Team player who worked with all other leads to offer my help and increase efficiencies of the team by taking meeting notes, planning meetings, completing routine tasks etc. Direct TV, Los Angeles Oct 2012 – Jan 2013

Software Test Associate Engineer

● Executed Test scripts for DVR and Non-DVR boxes for various manufactures – Humax, Technicolor, Pace and Samsung

● Developed multiple test scripts to ensure that the Set Top Box was functioning as per the requirements provided

● Used Quality Center to execute the test scripts and log the failures

● Created a Performance Report for every new test code that was tested on a weekly basis. Pace America, Los Angeles Aug 2011 – Sept 2012

Software Test Associate Engineer

● Developed multiple test scenarios to ensure that the HR-44 Set Top Box was functioning as per the requirements provided by Directv.

● Worked closely with two software development teams, Beechwood and Broadcom, to ensure all bugs found were reported back and fixed in an efficient manner.

● Utilized Quality Center & Bugzilla to track all defects.

● Performed stress tests on multiple Set Top Boxes simultaneously using a bank of Set Top Boxes.

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VFS Global, UK Visa Application Center, Dubai Apr 2009 – Oct 2010 Customer Operations

● Role as customer service representative on both intake and processing of new visa applications.

● Committed to applying knowledge of current immigration laws to ensure lawful entry and exit from the country.

● Worked under tight deadlines and handled a high volume of customers.

● Successfully handled 40+ calls per day with utmost professionalism and customer care to ensure the customer has all their questions answered before disconnecting the call. SKILLS

Operations: Ability to Prioritize Critical Tasks, Data Entry, Attention to Detail Testing: Manual Testing, Writing Test Cases, Executing Test Cases, Bug Tracking Tools: MS Word, PowerPoint, Excel, SharePoint, Bugzilla, HP Quality Center. Interpersonal: Customer Service Oriented, People Person, Team Player, Fast Learner, Comprehensive communications abilities.

Work Authorization

U.S. Citizen .

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