Project Manager Senior

************@*****.*** MARC J. DEFALCO 508-***-****

SUMMARY OF QUALIFICATIONS

Innovative technology professional with 25+ years of transforming global Fortune 5000 companies, ensuring, and maintaining sensitive data protected globally, enhancing processes, strengthening operational systems, and improving security awareness at all areas. Laser focused on providing value-added business solutions to complex organizations. Exceptional ability to communicate technical concepts between key stakeholders. Clearly articulate goals and accountability with a focus on client success. Successful in focusing, training, and motivating teams across multiple lines of business and departments. While adding value to the company and its customers.

PROFESSIONAL HISTORY

Marco Marketing Solutions

Director of IT Hyannis, Ma July 2023 to currently

Currently working on networking of all computers.

I have replaced the Network Switch with Cisco, Firewall, and wireless network.

I have worked on their cloud solutions, website, and marketing.

Ocean Edge Resorts

Director Of IT Brewster, Ma April 2022 to March 2023

Worked with my team on all device and Mobile units.

Worked on yearly budgets.

I was responsible for all Cloud solutions.

Resolved all server and network issues. Updated all of the POS systems, And credit card systems.

Worked with all the active vendors to resolve any ongoing issues.

Setup and prepared all the backup solutions.

Worked on all Disaster Recover operations.

Resolved all the PCI Validation issues.

Assisted with presales, and the golf shed.

Responsible for hiring and firing of all employees under my department.

ATI Systems

Senior Project Manager East Boston, Ma January 2021 till January 15, 2022

Worked with my team on ATI’s infrastructure installed a 2019 new server into the active directory environment.

Meet with each stakeholder and get a clear picture of what they would like to achieve.

Meet with their customers and my Pre-sales team evaluate what is needed in their project. Get it completed on time and within budget.

I was responsible for all cloud programs and to be sure that they were running efficiently.

Resolve all Server or network related issues. Worked with Power Shell updating customer’s systems.

Resolved any issues, Domain issues, Migration issues, Cloud Security Office 365 and Exchange issues networking issues, and security issues. We would also pull additional network locations. Fiber and Cat 6.

Experience working with The Boston Seaport Hotel. Resolved their network Issues.

I worked a project with Piedmont Hospital in Georgia. A medical billing issue in the ER.

This project includes Windows, Unix, IBM, AIX, GCP/AWS, virtual, Mac, Lift & Shift, VM’s, and physical machines.

Worked on all MDM units. Setup backups for each unit.

Working in development of organizational change management methods, tools, and frameworks.

TCS TATA Consulting

Senior Project Manager Boston, Ma October 2019 to July 2020

Work on State Streets infrastructure migration to a different location.

I used Jira, Confluence, DevOps Operations were a part of the operation,

I was able to manage and facilitate change within an organization.

Setup meetings with major stakeholders and my Per-sales team to discuss the project.

Resolve all Server or network related issues. Worked with Power Shell updating customer’s systems.

Fix any issues, Migration issues, Exchange issues networking issues, and security issues.

Working with Change Management working with Systems, Process and Process Change.

Discuss the Cloud architectural solutions (AWS/GCP) that are designed for successful deployment at the new location.

This project includes Windows, Unix, IBM, AIX, virtual, and physical machines.

Worked with Doctors and Hospitals in Hyannis, and in Georgia.

Working in development of organizational change management methods, tools, and frameworks.

ARCLIGHT IT Newton, MA February 2019 to October 2019

Senior Project Manager

Meet with each stakeholder and get a clear picture of what they would like to achieve.

Worked on a Project at Cape Cod Hospital. I also worked with some Doctors in their office.

Set up meetings with major stakeholders to discuss upcoming projects that they would like completed. Reviewed with the Pre-Sales team.

I was responsible for all e-learning Solutions and in-person training for all the staff.

Work on all the cloud (AWS/GCP) environments for the customers.

Work with change Management working with Systems, Process and Process Change.

Build, monitor, and manage the cloud infrastructure.

Fix domain issues, Migration issues, Exchange issues, networking issues, and security issues.

Manage the SDWANs and other cloud (AWS/GCP) infrastructures for the customers.

Working to ensure security is integrated into all cloud services.

Worked on SQL servers updated and installing them. Worked with Power Shell updating customer’s systems.

Discuss the architectural solutions that are designed for successful deployment in the cloud.

VERIZON WIRELESS / GO WIRELESS Boston, MA May 2018 to December 2018

Senior Project Manager/ System Administrator

Set up meetings with the stakeholders to review the upcoming projects.

Ran Cat 6 to all the Cash Register locations. Ran Cat6 to all the new camera locations.

Set up the new data closet. Setup and configure VOIP Phones.

I was responsible for all e-learning Solutions and in person training.

Mounted all the POE switching and the Meraki firewalls and wireless routers.

Set up Active directory on site (Windows 2016 Server).

Set up Exchange users/ Check the backup of the SQL Database.

Set up an ESX host for the new server’s setup.

Set up a VM host then got server 2016 installed. Set up the Domain and Active Directory.

Working in development of organizational change management methods, tools, and frameworks.

RAYTHEON East Billerica, Ma October 2017 to May 2018

Senior Program Manager / Business Application Services / Global Business Services Information Technology

Assisted with the AWS installation and resolved some issues.

Installation of all mission critical systems in AWS and Locally.

Remediation of all network and software scans.

Worked with all of those involved to keep the projects moving forward.

Worked in the data center setting up servers. Local and in AWS.

Multiple restores from backups and makes sure that the backups were completed.

Assisted in keeping the vendors on track.

Handled all remediation’s needed for the servers. I got all the migration issues resolved and Exchange issues.

Reported on events needed for each project.

Met with other stake holders about the projects.

Used PowerShell for their in-house password system.

Set up an SQL database for their newest software.

Worked with the current AWS Active Directory structure.

WORKMARKET Boston, Ma July 2016 to October 2017

Principal Consultant / Senior Project Manager / System Administrator

Traveled to each customer’s site to listen to the requirements.

Began the project based on the requirements and got the job completed.

Installed Windows Server and Windows SQL.

Installed the latest Cisco equipment into the network.

I was responsible for all e-learning Solutions and in person training.

Worked by identifying GXP (Good Lab Practice/Good Manufacturing Practice) data and applications on a Windows Server domain. Then migrating and consolidating the applications, data, and security into the enterprise.

Rolled out Windows Server 2016 active directory and Exchange. Worked with Citrix XenApp.

Installed some Citrix routers into the network and secured Data Centers.

INTELLICHIEF Mansfield, Ma October 2012 to July 2016

Principal Windows Administrator/ System Administrator/Senior Project Manager

Rolled out Windows 2012 environments for the clients. Install SQL 2014. Set up Active Directory. Installed the IntelliChief Software and configured it to be used for each client. Developed documents for each customer with the IPs for each Windows server and the software installation. Documented the paths where the software is installed.

Set up the IntelliChief Software on the customer’s IBM Server and Windows. Made sure that the customer could print to all the remote printers through the application (Customers: Formica, Rauland Borg, and Peterson manufacturing).

I worked with my Pre-Sales team.

Balancing and Managing Lift & Shift and responsible for Cloud Security.

Work with change Management working with Systems, Process and Process Change.

Worked in the Active Directory. Setup migrations and exchange and worked in an existing directory.

Worked with domain GPOs and set up and configured them.

Worked with Doctors, Hospitals, and Ambulance companies.

Acted as technical lead for server and systems related projects.

I was also responsible for all e-learning Solutions and in person training.

THE TECH DEPOT INC. Hyannis, Ma May 2005 to October 2012

President/ Principal Windows Systems/Server Administrator/System Administrator/Founder

Worked within a dynamite team of overlapping skills and comradery in North America supporting over 10,000 production and development Windows, VMware, Linux, Unix, and High-Performance Computer Cluster custom operating system servers supported by the infrastructure. Numerous requests from management to resolve issues for unowned servers. Escalation for being the subject matter expert from tiers 1, 2 and coworkers. Triage application teams’ dilemmas, triage network issues or datacenter anomalies.

I worked with Catania Hospitality group. At the Cape Coder Resort, The Danel Webster Inn, and the John Carver Inn. I also assisted them with updating their POS in the restaurants the Hearth and Kettle, 6 locations.

Brought all HP and IBM hardware online with Lights out capable interfaces online and managed with standard accounts, access, and monitoring.

On call rotation for level 3 support and voluntarily 24/7 availability with extended team.

Configured Windows and Linux servers for SNMP management.

Knowledge transfer when opportunities presented themselves or asked.

Acted as technical lead for server and systems related projects.

Instrumental in the migration of GXP (Good Lab Practice/Good Manufacturing Practice) data and applications on a Windows Small Business Server domain. Then migrating and consolidating the applications, data and security into the enterprise.

Implemented data capturing scripts, administration, patching, and domain consolidating/collapsing.

Experience working with Doctors, Hospitals, and Ambulance companies.

Implemented, maintained, and policed enterprise level co-location datacenters with cable management, server standards, and builds, naming conventions, fault tolerance and pride in ownership.

Trained onsite in Chicago, Des Moines, and Virginia desktop support staff.

Instrumental in security mapping for domain servers when migrating users to the newest domain by scripting all the servers to add user permissions to files, folders, groups, and shares for existing access.

Set up multiple retail store fronts with the process and workflows.

EDUCATION

Cape Cod Community College Business Administration,

Suffolk University Bachelor of Business Administration 1987 to 1993

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