Talent Acquisition Project Management

Nicole Betea

240-***-**** • *****.******@*****.** • Dallas, Texas, 75203

Summary

Experienced Human Resource (HR) professional and customer contact in healthcare provider and insurance, with skills in program management, analysis, and interpersonal relations. Knowledgeable in handling complex data, criminal investigation, and regulatory compliance. Adept in implementing HR programs, talent acquisition, employee development, and providing insights to boost productivity. Achieved 20% lower turnover and boosted satisfaction by 195%. Skilled in project management, budgeting, and fostering a positive work culture. Committed to delivering measurable HR success.

Skills

Project Management

Employee Relations

Talent Acquisition

Performance Management

HR Compliance

Salesforce

Customer Relationship Management

Problem Solving

Team Leadership

Conflict Resolution

Process Improvement

Communication Skills

Phone Etiquette

Front Desk Operations

Organizational Skills

Multitasking

Administrative Support

Document Management

Scheduling

Data Entry

Confidentiality

Microsoft Outlook and Excel

Micro

Technical skills

• Strong verbal and written communication skills; French and English language fluency

• Reliable and Responsible

• Punctual and attention to detail

• Exceptional organizational and multitasking skills

• Highly skilled in relationship-building with clients

• High-performing, strategic-thinking professional with vast experience in evaluating innovative approaches and methodologies

Experience

Patient Advocate Coordinator

Mckesson Remote

11/2023 - Present

Duties Accomplishment and Related Skills:

Manage customer requests, order entry and basic cross-selling duties. (Place orders and educate customers of the basic products and services available to them. Work with a sense of urgency and organization to ensure correct order is placed in accordance with distribution center deadlines.)

Research and process credits to customers for stocked returns, damages and other issues

Follow correct procedures and compliance guidelines, such as hazardous materials, cold chain compliance and pedigree, to determine and document accurate reasons for credits, issue customer credits, and organize the logistics of returned product, effectively communicating with customer and sales throughout the process)

Respond to basic customer inquiries regarding products, pricing and basic back order reports in a timely and professional manner

Provide customers requested documents (MSDS, catalogs, invoices, POD’s) and samples

Managing customer and product data within the system. Communicating with cross-functional departments in order to coordinate customer service

Program Manager/HR

Kahak Health Care Services Washington, DC

01/2022-10/2023

Duties Accomplishment and Related Skills:

Managed daily office activities and executed projects, leading to a 75% increase in operational efficiency.

Collaborated with Human Resources to streamline staffing, employee relations, and training processes, reducing on boarding time by 20%.

Implemented efficient invoice processing and billing statement resolution, resulting in a 30% reduction in payment processing time.

Prepared and tracked expense reports, leading to a 15% decrease in overall expenses.

Collaborate with management, shaping performance metrics, development plans, and compensation strategies, driving 70% productivity growth, 80% more promotions, and 98% staff contentment.

Investigated on different cases where clients were involved, and submit all my report to the department of disability.

Front Desk/ supervisor

MedStar Health, Baltimore, MD

05/2020 – 12/2021

Duties Accomplishment and Related Skills:

Supervised front desk operations, ensuring excellent customer service and efficient workflow.

Train and mentor new staff, providing guidance on best practices and company procedures.

Address customer inquiries and resolve issues promptly to maintain high levels of satisfaction.

Coordinate schedules and manage staffing levels to meet demand.

Implement process improvements to enhance service quality and operational efficiency.

Community Service Associate/ Front desk

WeWork Administration Washington, DC

08/2018 – 02/2020

Duties Accomplishment and Related Skills:

Greeted and checked-in an average of 100 member guests per week, ensuring a seamless arrival experience.

Conducted engaging tours for potential members.

Responded to member and guest inquiries.

Assisted with an average of 25 move-ins/move-outs monthly, preparing and distributing member welcome packets for a smooth transition.

Prepared and distributed the monthly newsletter to 200+ members, keeping them informed and engaged with relevant updates.

Maintained accuracy by meticulously updating and recording member’s information.

Education and Training

University of Maryland Global Campus, Adelphine Maryland, USA

Bachelor of Science, Psychology, Fall 2024

Montgomery College, Rockville Maryland, USA

Associates Degree in Psychology, Spring 2022

Certifications

Incident investigation Certification

Contact this candidate