Customer Service Associate
Resume:
Shaketha Smith
Spring Lake, NC *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Customer Service Associate
Metro PCS T-Mobile-Jacksonville, NC
April 2021 to Present
• Outstanding Communication Skills
• Learning Proficiency
• Problem-Solving and Troubleshooting
• Close Attention to Detail
• Strong Organizational Skills
• Empathy
• Ability to Stay Calm in Emergencies
• Persuasive Selling
Taco Bell Manager
Taco Bell-Spring Lake, NC
March 2021 to Present
Shift Manager
Custodian
Aramark-Jacksonville, NC
January 2021 to June 2022
Ability to stand, walk, and bend for many hours. Ability to perform repetitive motion for long periods of time. Experience with using cleaning equipment, including vacuum cleaners, floor buffers, and cleaning solutions. Background in handling, mixing, and using cleaning chemicals. Patient Access Representative
Onslow Memorial Hospital-Jacksonville, NC
January 2021 to October 2021
Registered patients by verifying that patient's record are up to date and accurate. Responded to and resolved a variety of account, billing and payment issues from patients and customers. Followed approved guidelines and policies regarding routine patient and payer interactions Cashier/Customer Service
Family Dollar-Jacksonville, NC
February 2021 to July 2021
Make product recommendations or services to customers based on their needs and preferences, stocking goods, end of day sales. Learning to manage a group of people. Maintain a friendly environment for customers.
Cashier
Church's Chicken-Jacksonville, NC
January 2015 to April 2021
Running register, money handling, opening & closing shift, shift manager. Specific responsibilities include pulling chicken from the coolers, breading chicken, and dropping and removing chicken from fryers. Cashier
Food Lion-Jacksonville, NC
April 2015 to December 2017
Process orders, prepare correspondences and fulfill customer inquiries to ensure customer satisfaction. Attracts potential customers by answering product and service questions. Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding.
Education
Bachelor’s in Secondary Education
Trident University International - Cypress, CA
June 2020 to Present
Associate in Arts (AA) in General Studies
Mississippi Delta Community College - Moorehead, MS January 2011 to May 2012
High School Diploma in High School
North Side High School - Jacksonville, NC
August 2006 to June 2010
Skills
• Shift management (4 years)
• Kitchen management
• Cooking
• Shift management
• Retail sales (8 years)
• Restaurant Management
• Food handling
• Cash handling
• Administrative experience
• Sales
• Menu planning
• Serving
• Catering
• Food service
• Microsoft Word
• Stocking (8 years)
• Cash register
• POS
• Merchandising
• Laundry
• Food Handling (8 years)
• Kitchen experience
• Host/hostess experience
• Food safety (4 years)
• Guest services
• Cash handling
• POS
• Food Production
• Cleaning
• Food preparation
• Upselling
• Commercial cleaning
• Customer service
• Cashiering (8 years)
• Kitchen Experience
• Guest Services
Certifications and Licenses
ServSafe
Basic Life Support (BLS)
April 2020 to December 2022
CPR Certified
Food Handler Certification
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