General Manager Customer Service

QUINESA HANGER

Greenville, MS ***** 662-***-**** ****************@*****.***

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Cross-Functional Team Management

Profit and Loss

Product Analysis

Menu Planning

Labor Cost Controls

Staff Management;

Administrative Skills

Inventory Control

Time Management

General Manager, 08/2003 - 02/2023

McDonald – 1651 Martin Luther King Blvd

Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Trained new employees on proper protocols and customer service standards. Scheduled employees for shifts, taking into account customer traffic and employee strengths. Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.

Implemented business strategies, increasing revenue and effectively targeting new markets. Formulated policies and procedures to streamline operations. Implemented innovative programs to increase employee loyalty and reduce turnover. Introduced new methods, practices, and systems to reduce turnaround time. Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems. Handled problematic customers and clients to assist lower-level employees and maintain excellent PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

customer service.

Trained and guided team members to maintain high productivity and performance metrics. Interacted well with customers to build connections and nurture relationships. Greenville High School - Greenville, MS

EDUCATION

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