Customer Service User Support

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ONYEMEELVISEKENE

N*, **, Emeka Street, Jikwoyi Opp Kenuj Secondary School,

Jikwoyi Phase 1 Along Jikwoyi-Karshi Exp Way. FCT. 070********,

E-mail: *****.******@****************.***

************@*****.***

EDUCATIONALBACKGROUNDANDQUALIFICATIONS

Schools Qualification obtained Year

Ebonyi State University (EBSU), Abakaliki B.Sc Geology and Exploration Geophysics Second Class Upper 2015

Classical International School, Delta State WAEC, NECO 2006 St Peter Nursery and Primary School, Delta State First School Leaving Certificate 1999 BIO DATA

Date of Birth: 26th June, 1989

Sex: Male

Place of Birth: Delta State

Local Government Area: Isiala Mbano

State of origin: Imo State

Nationality: Nigeria

Marital status: Single

CAREER OBJECTIVES

A highly resourceful, flexible, innovative, and enthusiastic individual who possesses a considerable amount of knowledge regarding administrative and office procedures. A quick learner who can absorb new ideas and is experienced in coordinating, planning and organizing a wide range of administrative activities. Well organized and an excellent team player with a proven ability to work proactively in a complex and busy office environment.

2

PROFILE STATEMENT

An energetic, result oriented, target driven, productive and customer service professional with solid experience. Excellent organizational and communication skills contribute to high levels of efficiency and productivity. Strong problem-solving skills coupled with initiative and accuracy provides a first-rate experience for the customers.

WORK EXPERIENCE

PERFORMANCE & USER SUPPORT OFFICER (DATA ANALYSIS) Abuja Electricity Distribution Company

June 2018 – Present

Analyzing data using statistical techniques and providing reports.

Developing and implementing databases and data collection systems.

Acquiring data from primary and secondary sources and maintain data systems.

Identifying, analyzing, and interpreting trends or patterns in complex data sets.

Filtering and cleaning data.

Working with management to prioritize business and information needs

Locating and defining new process improvement opportunities ICT USER SUPPORT

National Youth Service Corps (NYSC)

Abuja Electricity Distribution Company

May 2017 – April 2018

Responsible for assisting Staffs and Colleagues of the firm in issues relating to ICT user support, info desks and other computer related software’s problems.

SALES REPRESENTATIVE

Boulos Food and Beverages Ltd

Km 9, Lagos-Ibadan Express Way, Ibadan, Oyo State Nigeria. June 2016 - May 2017

Entering, processing and execution of customer orders. Provided ongoing support to customers by supplying to them at their various retail outlets. 3

SENIOR STAFF DRIVER

Living Earth Nigeria Foundation

No 8 Orominike Street D/line Port Harcourt, River State. May 2013 - December 2013

• Vehicle maintenance and Operation.

• Vehicle bookings and Travelling Agent.

• Responsible for conveying materials, equipments and staffs of the organization to areas where they are required.

Industrial Training (IT)

Geodecision Company Ltd,

No 12 Jos Cresent Ubeji, Delta State June

2014 - December 2014

PROFESSIONAL COURSES:

INSTITUTE OF SAFETY PROFESSIONALS OF NIGERIA (ISPON 90826308) General Health, Safety & Environment Training Courses _ 15 th

JUNE, 2018

INSTITUTE OF SAFETY PROFESSIONALS OF NIGERIA (ISPON 0001028) HSE Competence Development Training (Level 3) _ 22 nd

JUNE, 2018

NIGERIAN RED CROSS SOCIETY

First Aid at Work Course _ 12

th

February, 2019

PERSONAL SKILLS

Critical thinking Professional conduct

Accountability Teamwork

Perseverance Attention to detail

Confident Creative energy

Positive attitude Relationship Building,

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• Computer operating skills

• MS Office

• Management skills

• Data entry and collation skills

• Numeracy skills

• Corel draw

CORE COMPETENCIES

• Advanced level of experience with MS Office (Word, Excel, coral draw).

• Reliable and punctual, will always turn up to work on time.

• Able to work under pressure and meet deadlines.

• High level of focus and attention to detail and accuracy in a repetitive environment.

• Accountability

• Accuracy

• Persuasive ability

• Stress tolerance

• Management skills

TECHNICAL SKILLS

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REFERENCES

On Request

Contact this candidate