Information Systems Specialist

STEPHAN BRASWELL

***** ********* ** **********, ** 404-***-**** *******.********.**@*****.***

1

Troubleshooting, routers, switches, server support, VMware,, multi-tasking, Detail oriented, proactive, dns, tcp/ip, dhcp, technical support QUALIFICATIONS PROFILE

Highly analytical, focused, and result-oriented professional with extensive experience in information technology, systems analysis, project management, and functional operations. Expert at configuring, troubleshooting, and installing network software and security systems. Multifaceted and versatile; with the ability to develop new ideas, learn new approaches, and adapt to evolving situations quickly. Accustomed to working with diverse groups of individuals of different backgrounds, professional, and educational levels. Excellent team player; able to handle and prioritize multiple tasks within fast-paced and highly demanding environments. Adept at ensuring the efficiency of operations and facilitating various programs and staff training to improve performance and efficiency. Currently hold an Active Secret Security Clearance.

Active listening, administration, passionate, positive attitude, problem solving, self motivation, communication, customer service, tcp/ip, CERTIFICATIONS

Leadership, 5 years experience, 8 years experience, Hyper-V, server, training, Active directory, log, logs, lan/wan, vlan, vlan, vpn, Security+ Certification

Network+ Certification

CompTIA Advance Security Practitioner

Microsoft Certified Solutions Associate (MCSA) Windows Server 2012 Information Technology Infrastructure Library (ITIL) Foundation in IT Service Management AWS Certified Solutions Architect

RELEVANT SKILLS

Active Directory

System/Server backup

ACAS

Systems Hardening

Emass

Systems/Networking Troubleshooting

ITIL Certified

PowerShell

Familiar with Splunk

Patch Management

RELEVANT PROFESSIONAL EXPERIENCE

SYSTEMS ADMINISTRATOR/ ANALYST - DEFENSE HEALTH AGENCY September 2023 – Current

Implement hardening strategies for workstations and servers based on industry best practices to enhance security posture.

Contributes to achieving compliance with various security standards by ensuring the timely application of security patches and adherence to security policies.

Collaborates with security teams to develop and enforce configuration standards, ensuring systems were configured to minimize potential attack surfaces.

Daily use of Active Directory to create/ manage user accounts, security groups, and DHCP.

Worked with cross-functional teams to ensure compliance with security controls, generating reports and metrics to monitor the effectiveness of patching and vulnerability management efforts.

Leads collaborative efforts with other departments to efficiently implement technical installations and upgrades.

Participates in regular security audits and assessments to ensure systems remain compliant with internal and external security frameworks.

Prepared and presented complex reports detailing real-time data for operation management. SITE MANAGER OF INFORMATION SYSTEMS - DEPARTMENT OF DEFENSE January 2020– July 2022

Provides planning, leadership, and supervision to the six section leads and twenty-six personnel within the IT department. Communicates current and projected needs, requirements, and options based on the organization’s planning process. Ensure the SharePoint page is updated with current and accurate information.

Direct communication and coordination with associated military/civilian leadership to facilitate mission support.

Maintains knowledge documentation, coaches and trains less-experienced technicians on issues and procedures.

Responsible for the oversight of all administration, troubleshooting, and maintenance of all equipment as well as the scheduling of downtime maintenance on my site.

Coordinated data interpretation and program management feedback to functional area managers and operations personnel. Facilitates IT security audits and/or investigations.

Develop and maintain work and vacation schedules to ensure coverage is available per contractual requirements.

Analyze system performance for potential security issues, displaying attention to detail.

Effectively plan and communicate with senior leadership to achieve all overall goals and objectives for the assigned section.

STEPHAN BRASWELL

20022 Frederick Rd Germantown, MD 404-***-**** *******.********.**@*****.*** 2

SYSTEMS ADMINISTRATOR I /II – DEPARTMENT OF DEFENSE September 2017–February 2021

Troubleshoots and resolves complex, time-consuming hardware and application incidents. Escalates tickets requiring additional support from developers or third-party vendors. Addresses incidents using remote support tools or desktop visits. Ensures that all applications operate properly on business computers and manage customer accounts.

Generate weekly and monthly reports of ticket traffic for the entire IT support chain comprised of Service Desk, Desktop Support Technicians, Systems Administrators, Network Administrators, Information Assurance, TCF Technicians, and Cable Technicians.

Daily use of Active Directory to create/ manage user accounts, security groups, and DHCP.

Use SharePoint to manage calendars as well as to create a location for public organizational information.

Display superior organizational skills and precise attention to detail.

Monitor server operations and performance using appropriate software applications and tools.

Performs Server Backup/ Restore on weekly schedule. TIER I INFORMATION SYSTEMS MANAGER – DEPARTMENT OF DEFENSE August 2015– September 2017

Lead a team of 12 with daily tasks and projects, including close monitoring and recording of performance to ensure efficient and accurate reporting of all activities with an average of 250 tickets monthly and a Seventy-two-hour completion rate of 95%.

Daily use of Active Directory to create/ manage user accounts, security groups, and DHCP.

Demonstrate excellent leadership skills in supervising tier one and tier II IT support in a high-profile environment, encompassing over 200 flag officers as well as an associated user base of over 2,500 people with diverse nationalities.

Oversees the management of the helpdesk, monitors and reports on helpdesk statistics to key leaders.

Rely on extensive experience, judgment, and guidance to plan and accomplish mission-based goals in a timely and efficient manner.

Work daily with general Information Technology, Active Directory, Office365 and VMware.

Led vulnerability management efforts by conducting regular scans, identifying security weaknesses, and applying critical patches across both servers and workstations to mitigate risks. DATABASE SPECIALIST – ALBANY, GA April 2014– August 2015

Exemplified efficiency in formulating guidelines and illustrated instructions for executing Passive Radio Frequency Identification (PRFID) tags on over $500M worth of Marine Corps equipment.

Supervised twenty-four personnel in daily responsibilities; closely collaborated with teams and leadership on day-to- day functions to maximize process efficiency.

Conducted comprehensive assessment on trends and anomalies through the formulation of complex queries and reports.

UNITED STATES ARMY

SERGEANT, INFORMATION SYSTEMS SUPPORT (NCOIC) – DEPARTMENT OF DEFENSE November 2008–June 2018

Oversee installation, configuration, and maintenance of communications software validated by the Department of Defense on government computers and configure the network to enable the accuracy of user access.

Effectively liaise between Leadership, Technical Teams, and Customers to streamline processes based on standards and/ or mission requirements.

Protect the integrity, availability, authenticity, non-repudiation, and confidentiality of user data.

Display leadership and experience working in large and small environments.

Observe accurate utilization of equipment and programs, immediate resolution to problems relating to hardware and software services, and proper escalation of concerns in alignment with Service-Level Agreement.

Trained soldiers on risk assessments and management, operational and information security, as well as basic troubleshooting.

EDUCATION

Jacksonville State University

PROFESSIONAL DEVELOPMENT

Syracuse University Certified Information Systems Security Professional Georgia Tech Cyber Security Bootcamp 2023

Vectrus Inc. Rising Talent Team Leading Program

Learning Tree International Windows Server 2012

Arcent Signal University Information Systems Security Information Systems Networking

Department of the Army Warrior Leadership Course Certification Information Management Officer Certification

Information Systems Operator/Analyst Course Certification

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