High School Customer Service

ANGEL SANTIAGO

Lake Worth, FL *****

561-***-**** Cell

*****************@*****.***

EDUCATION

High School Diploma, Florida Virtual High School Received June 2019 Associate Degree in Arts (AA), Palm Beach State Expected May 2026 Skills

-Freelance photography - Nine years of extensive experience capturing high-quality images.

-Adobe Creative – Proficient In Adobe Photoshop and Lightroom for professional photo editing.

-Teamwork & collaboration- Working effectively in diverse teams and environments.

-Integrity- Strong ethical principles and reliability in professional endeavors.

-Creative problem solving- Brainstorming and contributing innovative ideas to projects.

-Adaptable- Quick Learner, extremely adjustable to dynamic environments.

-Stress Management- Remaining calm and effective under high-stress environments/situations while maintaining high performance.

-Software Knowledge- Familiar with computers and software tools to enhance workflow and efficiency.

-Multitasking- Able to manage multiple tasks while sustaining high performance under pressure. WORK EXPERIENCE

Nationwide loan consultants, Pompano Beach, FL August 2023 - Present Loan Consultant

Assisted clients in selecting suitable loan products based on their financial needs and goals. Evaluated client's financial background and credit histories to determine loan eligibility and present loan options. Managed end-to-end loan application processes, from initial inquiry through to funding, ensuring timely and accurate documentation. Collaborated with underwriters and loan processors to ensure smooth and efficient loan approvals. Develop strong client relationships by providing exceptional customer service. educated clients on loan terms, interest rates, etc. Consistently met or exceeded 35 application processed quota a week. Remained calm while under high volume of loan inquires and ensuring each question or concern from the client was met in a timely and professional manner. Elite Health, Delray Beach, FL November 2023 – May 2023 Sales Agent

Answering calls from a wide variety of lead providers to accurately gain information on customers, and their needs for different health insurance options. Keeping a warm and welcoming voice throughout calls, allowing for a more comfortable experience for clients to purchase health insurance. Keeping a new and focused mentality when jumping from client to client, ensuring every call starts with a fresh mindset, optimism and drive.

Transferring clients who are not eligible for certain policies regarding current and/or preexisting health issues. Understanding what policies can benefit a specific person and explaining why they may benefit from said policy.

Reading from script to accurately inform clients on what said policies specifically have. Explaining coverage, copays, hospital visits, etc.

Starbucks Corp, Boynton Beach, FL August 2022 – July 2023 Barista

Deliver the perfect beverage that exceeds customer expectations with your ability to engage, build rapport, listen, and provide friendly, fast service as you go through a tailored order-creating approach. Make relevant beverage and food recommendations ensuring an engaging experience with the customers that connects them with the right products to meet their needs. Ensure that the Cafe is welcoming to all customers by having a stocked bake case and neatly displayed merchandise.

Take pride in the Cafe and place a priority on ensuring a clean and tidy environment knowing that cleanliness encompasses all aspects of the customer experience. Execute all operational standards correctly, on time and in accordance with the cafe standards, safety, and health codes.

Make correct recommendations for handcrafted beverages and food items that satisfy the customer. Well-organized, efficient, and able to multi-task. Protect company assets by adhering to all processes and working efficiently to control waste and shrinkage. Recognize and offer to help both customers and employees with urgency and care. Hideout Kava and Tea Bar, Boynton Beach, FL February 2022 – July 2022 Bartender/Barback

Verify identification and age requirements of customers Process payment from customers

Clean glasses and bar utensils

Make suggestions based on customer tastes and preferences Ability to evaluate customer satisfaction and responsiveness with impeccable customer service and social perceptiveness

Ability to enforce company policies and maintain inventory while processing payments Record and balance cash receipts and prepare cash deposits Open and maintain tabs throughout their shift

Build a rapport with regular customers to create a positive atmosphere Knowledge of applicable laws and regulations

South Wind Designs, LLC Boynton Beach, FL October 2020 – June 2021 Boat Flagpole Fabricator

Ability to read detailed schematics for complex machines Use hand tools and power tools to trim, cut and fit components into the final product Align components and connect them with bolts and screws Work with collaborative robots (cobots) to produce and assemble components Find faulty components in defective products to repair Technical skills and the ability to understand blueprints, schematic diagrams, and technical manuals Physical stamina to stand for long periods and perform repetitive tasks Mechanical skills and knowledge of basic machinery, including computers, tools, collaborative robots, and other devices

Dexterity and good hand-eye coordination, with the ability to manipulate and assemble a range of components

References furnished upon request.

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