Customer Service Hands-On

Alankar Honrao

***, *, *********, *** ******, Pune 411041 • +91-927******* • *************@*****.***

Nationality: Indian • LinkedIn: https://www.linkedin.com/in/alankar-honrao

About me

Certified, Skilled and detail-oriented Bicycle Mechanic with 12+ years of experience in diagnosing, repairing, and maintaining a variety of bicycles. Proven track record in delivering exceptional customer service, overseeing daily operations, and leading a team of skilled mechanics and sales staff. Innovative a forward-thinking professional with expertise in electric bicycle (e-bike) technology and design. Skilled in developing and implementing cutting-edge e-bike solutions, including advanced motor systems, battery integration, and smart features.

Experience

01/2017 - Present

Bicycle Mechanic (Regular & Electric Bike) Cycle Wala Pune, Maharashtra, India

1.Performing comprehensive bike repairs and maintenance, ensuring optimal performance and safety.

2.Servicing a wide range of bicycles, including road, mountain, and hybrid models, enhancing customer satisfaction.

3.Maintaining a clean and organized workspace, adhering to safety and quality standards.

4.Diagnosing and resolving mechanical issues, providing timely solutions to customer problems.

5.Managing inventory of parts and tools, ensuring availability for repairs and assembly.

6.Providing exceptional customer service, assisting clients with bike selection and fitting.

7.Collaboration with team members to improve service efficiency and customer experience.

8.Diagnosing problems in Electric Bike and repairing. Customizing ebike as per client Requirements.

02/2013 – 03/2016

Bicycle Maintenance Technician Bhavsar Enterprises Vita, Maharashtra, India

1.Designed and implemented a bike cleaning system to enhance repair efficiency.

2.Built and repaired a variety of bicycles, ensuring high-quality standards.

3.Educated customers on bike maintenance and product features to boost sales.

4.Conducted thorough inspections and repairs, ensuring safety and performance.

5.Provided outstanding customer service, fostering a welcoming shop environment.

6.Ensured timely completion of all bike repairs, maintaining customer satisfaction.

7.Managed shop organization and inventory, optimizing workflow and efficiency.

Education

JAN 2025

Bicycle Mechanic – Premium Electric Cycle ASDC (Automotive Skills Development Council) New Delhi, India

Completed Bicycle mechanic course with A Grade, Topics Covered are – Role of Bicycle Mechanic, Work effectively and efficiently, Optimize resource utilization, Communicate effectively and efficiently, Perform maintenance, service and repairing of a bicycle, Customer Service & Communication skills development.

02/01/2012 – 10/02/2013

DIPLOMA IN BICYCLE MECHANIC BHAVSAR BICYCLE INSTITUTE (TRAINING AND APPRENTICESHIPS) VITA, MH - INDIA

Completed Diploma Bicycle Mechanic Course with A Grade from Bhavsar Bicycle Institute, Vita, MH, India

01/04/2009 TO 10/07/2011

EMBA – Executive Master of Business Administration NIBM (National Institute of Business Management) Chennai, India

Done EMBA from National Institute of Business Management, Chennai with A Grade and field of study was Financial Management. Level in EQF is Level 7

01/03/2005 TO 01/04/2008

BBA – Bachelor of Business Administration Shivaji University Kolhapur, MH India

Done BBA from Shivaji University, Kolhapur (MH-India) with A+ Grade and field of study was Business Management. Level in EQF is Level 6

Skills used as Bicycle Mechanic

Bicycle assembly and disassembly, Repair and maintenance of bicycle components (brakes, gears, wheels, etc.), Tire and tube repair/replacement, Wheel truing and spoke tensioning, Hydraulic and mechanical brake servicing, Suspension fork and shock maintenance, Bike fitting and adjustments, Diagnostics and troubleshooting, Knowledge of bicycle tools and equipment, Customer service and communication, Inventory management and ordering parts, Safety and quality control, Knowledge of different bike types (road, mountain, hybrid), Chain and drivetrain servicing, Soldering and electrical component repair (for e-bikes)

Digital Skills

Microsoft Office / Data Analytics, Data Visualization/ Google Sketch up – Intermediary / Vyapar App – Billing and Accounting.

Language Skills

Mother Tongue – Marathi, English – B2, Hindi – C1, Started German Language from Jan 2025.

Projects

[01/01/2023 – Current]

Conversion of Regular wheel chair in Electric assist. Worked on Project i.e. Conversion of Regular wheel chair in electric using bicycle motor, making attachment for wheelchair that can convert regular wheelchair in electric within 1 minute.

[01/10/2024 – Current]

Solar Powered Quad Cargo Cycle with 200KG Carrying capacity. Compatible to Handicapped person.

Digital Skills

Microsoft Office / Data Analytics, Data Visualization/ Google Sketch up – Intermediary / Vyapar App – Billing and Accounting.

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