Customer Service A Team
Resume:
Mumtaz Abdi
*********@*****.***
PROFILE
I am hardworking, enthusiastic and dedicated individual with strong communication skills. I prioritise achieving outstanding results in every task assigned to me and maintain a positive and respectful attitude when interacting with others. I am also fluent in Dutch and English, I strive to contribute effectively in a team environment by using my experiences and skills. My ultimate goal is to continuously progress in my career and gain valuable work experience over the years.
EXEPRIENCE
Receptionist 2020- 2023
premier inn
Task
In my daily routine, I welcome guests and handle their check-ins and check-outs. I also respond to incoming phone calls in a polite manner and answer emails. Keeping the office desk clean and organized is also part of my responsibilities. I ensure that files and records are well-maintained, send out invoices, and process payments efficiently.
Bar staff 2019 – 2020
Cafés and Bars
Tasks
Working at a bar my main responsibilities were to fully know the menu, serve drink to customers, processing payments efficiently, keeping the bar clean and tidy, checking IDs to ensure that everyone is of legal age and above all providing excellent customer service.
Waitress/bar staff
Fitzgerald restaurant 2017 – 2019
Tasks
I was responsible for serving the customers their orders, cleaning the tables and keeping the place tidy, welcoming customers, knowing the menu by memory and working efficiently in a team environment.
ADDITIONAL IT SKILLS
I am proficient in Excel spreadsheets, Word, Microsoft Office. I am experienced in organising files, making schedules, having good telephone etiquette, responding to emails.
EDUCATION
Matthew Bolton College Birmingham England.
I studied business administration, finance and marketing. I finished my Administration Diploma.
Turves Green Girls School Birmingham, England
I have all my GCSE’s Qualifications.
Math GCSE Grade 9
English GCSE Grade 7
Science GCSE Grade 7
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