Customer Service Experience

Annissa Dominguez

Loveland, CO ***** • 970-***-**** • ***************@*****.***

PROFESSIONAL SUMMARY

Dedicated and customer-focused professional with over 6 years of experience in various customer service roles. Proven ability to handle high-pressure situations and deliver exceptional service while managing multiple tasks. Strong background in payment recovery, and effective communication.

Customer Support (6 years)

Insurance Verification

Data Collection

Debits & Credits

Microsoft Office Suite

Computer Literacy

Phone Etiquette

Organizational Skills

EXPERIENCE

Customer Experience Associate I - Veterans Sourcing Group, Helena, MT 01/2024 - 08/2024

●Provided high-quality customer service in a fast-paced environment, ensuring timely responses to customer inquiries

●Handled incoming calls from providers to verify eligibility and documentation, utilizing excellent communication skills

●Maintained accurate records and documentation to enhance customer experience.

Patient Account Recovery - Professional Finance Company Inc., Greeley, CO 07/2022 - 08/2023

●Conducted inbound and outbound calls to patients with overdue payments, effectively communicating payment options and solutions

●Verified insurance eligibility to facilitate accurate billing and collections

●Developed strong rapport with clients to foster trust and improve payment compliance

Customer Service Representative - Signia Marketing LLC, Greeley, CO 06/2020 - 09/2021

●Managed inbound and outbound political calls, ensuring accurate identification verification and data entry

●Provided exceptional support to constituents, addressing their needs and inquiries efficiently

Cashier - ARC Thrift Stores, Greeley, CO 10/2018 - 09/2019

●Processed customer transactions, including cash and credit card payments, while maintaining a friendly and organized store front

●Sorted and tagged merchandise to ensure an orderly shopping environment

EDUCATION

Aims Community College, Greeley, CO – Business

Greeley Central High School - Diploma

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