Customer Service Human Resources

JAIME L. ROHADFOX

***** ***** ***** **** #***, Charlotte, North Carolina 28273 Phone: 980-***-**** **************@*****.***

Objective

With over 20 years of HR/Talent Acquisition experience, including training and development, seeking a role utilizing my communication, organizational and conflict resolution skills. Experienced working in fast-paced environments, learning new concepts quickly, working well under pressure, and managing multiple tasks. Confident and poised in interactions with frontline, management and executive level employees.

Skills

Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Cisco, Kronos, PeopleSoft, Oracle, ABSS, ADP, Service Now, Workday, Brass Ring & Taleo Employment History

Recruiting Specialist/Market Outreach, Walmart 1/2022 - 9/2024 Charlotte, NC

• Provided recruiting customer service support via email, phone, Zoom, recruiting system to over 40 stores assisting with the recruiting life cycle.

• Trained new hires, transfers and management on new processes related to the Market Outreach team. Achievements

• Received Company’s Bravo Award for outstanding recruiting customer support.

• Received Company’s Core Values Award.

• Received Peer Awards for Team Player.

Recruiting Specialist Contract (Walmart), Robert Half Associates 8/2021 - 1/2022 Charlotte, NC

• Provided recruiting customer service support via email, phone, Zoom, recruiting system to over 40 stores assisting with the recruiting life cycle.

Benefit Enrollment Specialist for EBBP/Lifeline Programs (Conduent), BC Forward 4/2021 – 8/2021 Charlotte, NC

• Provided customer service, product information and follow-up to consumers applying for discount Internet and/or cable services during Covid.

Recruiting Specialist Contract/Contingency Team (Walmart), Robert Half Associates 9/2020 - 3/2021 Charlotte, NC

• Responsible for processing background checks and drug screens for potential candidates. 2

HR Customer Service Representative, Family Dollar Corporate, Inc. 9/2012 – 8/2015 Charlotte, NC

• Provided customer service support in the areas of Benefits, Recruiting, Payroll, Employee Relations, HR Administration and technical support to employees in a call center environment. Self-Employed, Emiaj Enterprises LLC 3/2009 12/2019

• Provided life coaching services to women relative to life balance and purpose.

• Self-Published Author

• Book writing coach for women

• Independent Publisher

Talent Acquisition Associate, Time Warner Cable, Charlotte, NC 12/2002 – 11/2008

.

• Trained new recruiters and recruiting managers utilizing Brass Ring.

• Scheduled interviews and coordinated travel arrangements for Executive level candidates.

• Coordinated department budget and expenditures.

• Coordinated and planned special events.

• Provided back-up support to receptionist.

• Maintained files on all contracts, candidate and employee records.

• Provided recruitment life cycle for entry level, management and executive level positions.

• Consulted, advised and supported recruiters to establish and meet recruitment goals.

• Updated employee records using Oracle database.

Achievements

• Received award for support/recruitment initiatives.

• Organized 3 successful recruitment summits for over 70 recruiters.

• Received Total Quality Service award

• Designed Intranet recruitment guide for internal use.

• Managed candidate travel process, leading to the development of policy. HR Coordinator, Time Warner Cable, Syracuse, NY 2000 - 2002

• Served as HR generalist including recruitment, benefits, employee relations

• Provided administrative support to HR Manager

• Supervised employee referral program and education assistance program

• Conducted new hire orientation and training for customer service reps and installers

• Served as liaison between employees and management team

• Maintained employee records using PeopleSoft & Oracle databases Advertising Sales Assistant, Time Warner Cable, Syracuse, NY 1997 - 2000

• Served as frontline contact for all potential customer inquiries and appointments

• Served as Administrative Assistant to Director, Sales booking travel, maintaining calendar, and updated policies and procedures, maintained metrics for divisional Acct. execs.

• Created and reviewed proposals, contracts and sales material for potential clients.

• Monitored and tracked fees and scheduling of advertising.

• Compiled and submitted monthly sales projection spreadsheets

• Provided resources from cable networks for distribution to sales staff.

• Served as administrator and liaison to the IT department to provide computer/network support.

• Managed department expenditures, budget and employee records. 2

• Worked with customers and Account Execs. to confirm advertising orders, schedule appointments and resolve customer issues

• Worked with vendors to provide/maintain office equipment, supplies and vehicle maintenance

• Distributed mail and other related documents to sales staff. Achievements

• Assisted Director of Advertising with the implementation of new sales procedures division wide. Education

MA, Adult Education & Distance Learning, University of Phoenix Online 2002 - 2005 BS, Human Resources Management, SUNY Empire State College 2000 - 2002

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