Customer Service Digital Marketing

RALPH ABOU FAYSSAL

BA in Marketing Graduate

Address: Zahle, Lebanon

Phone: +961-**-***-***

Email: *****.*************@*****.***

Professional Summary

A Marketing graduate with strong skills in market research, consumer behavior, and digital marketing. Experienced in developing marketing strategies through university projects and offering hands-on customer service. Ready to apply academic knowledge in an entry-level marketing role, bringing excellent communication and problem-solving abilities. Education

2025: Bachelor in Business Administration in Marketing, Antonine University, Rayak, Lebanon Relevant Coursework: Management Information System, Macro Economics, Marketing Research Methods, Advertising and IMC, International Marketing, Entrepreneurial and Small Business Marketing, Service Marketing, Consumer Behavior, Human Resourses, Digital Marketing. University Project: Hotel Capsules Project: Conducted comprehensive planning, including defining the mission, identifying the competitive advantages of the product, performing market research, and analyzing the target audience. Developed risk management strategies, addressed potential barriers, and proposed solutions. For the marketing plan, I executed in-depth market research, formulated a promotion strategy, and developed a comprehensive marketing strategy. Conducted a pricing analysis and competitor study to position the product effectively in the market. Internship: Machaalani (food processing Company), Managing, Recieving and Packaging Stock (June 2024—July 2024) Experience

Abou Fayssal Stones Zahle, Lebanon

Customer Service January 2020—Present

● Assisted clients with selecting the most suitable types of natural stone, such as marble, granite, limestone, and sandstone, for construction projects, landscaping, and interior design.

● Provided detailed product knowledge on stone grades, finishes (e.g., polished, honed, tumbled), thickness options, and best applications for exterior facades, flooring, countertops, and decorative uses.

● Addressed customer concerns regarding product durability, color variations, and maintenance requirements.

● Coordinated with quarry operations and logistics teams to track stone availability, monitor inventory levels, and ensure timely receiving.

● Handled order processing, including the preparation of invoices, reviewing purchase orders, and organizing deliveries. Mercy Corps Zahle, Lebanon

Field Operations Specialist May 2019—August 2019

● Collaborated in concrete construction projects in public spaces, including football courts and water containers, and the installation of aqueduct systems from initial excavation to final connection with the town’s infrastructure.

● Supervised on-site teams and resources, ensuring timely project completion while maintaining high safety and quality standards. Fly Gate (Travel Agency, Omt, and Western Union) Zahle, Lebanon Customer Service Operator Janauary 2018—March 2019

● Provided exceptional customer service to over 50 clients daily, handling money exchanges (both local and international), mechanical payments, and a variety of financial services.

● Researched and curated travel packages, including hotel bookings, transportation logistics, and activity arrangements, primarily for clients traveling to Turkey, ensuring the best prices and value.

● Assisted clients with personalized travel solutions, including recommending activities and ensuring all logistics were arranged. Skills

Full Professional Proficiency in English and Arabic Communication Skills Limited Proficiency in French Team Collaboration Problem-Solving Creativity Time Management Customer Service Adaptability Attention to Detail Market Research Microsoft Office (Word, Excel, PowerPoint) Communication Skills Team Collaboration Problem-Solving Creativity Time Management Customer Service Adaptability Attention to Detail

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