Business Analyst Scrum Master

Babafemi Odutayo

Camby, USA *****

240-***-**** ************@*****.***

Summary

Business Analyst with over 8 years of experience delivering dynamic solutions, driving process improvements, and leading successful system implementations in high-pressure environments. Skilled in strategic planning, data analysis, and stakeholder management. Proficient in Salesforce administration, Agile methodologies, and machine learning to support critical decision-making. Strong focus on delivering measurable results, cultivating long-term client relationships, and leveraging technical expertise to foster growth and operational efficiency.

Core Skills

- Data Analysis & Visualization: Tableau, Power BI, Python, SQL, NoSQL

- Salesforce Administration & Customization

- Agile & SCRUM Methodologies: Sprint Planning, Backlog Grooming, Retrospectives

- Project Management: Microsoft Dynamics 365, Jira, Workflow Analysis

- Machine Learning: Scikit-learn, TensorFlow

- Stakeholder Management & Communication

- Business Intelligence & Reporting Tools

Professional Experience

PepsiCo – Gatorade Business Analyst – Delivery Lead

02/2020 – Present

- Agile Leadership: Utilized SAFe® 6 practices to ensure alignment between teams and strategic business goals, enhancing cross-functional collaboration.

- Salesforce Integration & Optimization: Spearheaded the customization and integration of Salesforce with other business platforms, increasing cross-departmental data flow efficiency by 40%.

- Data Quality Improvements: Conducted routine data audits and clean-ups that boosted data accuracy by 30%, leading to more reliable reports for strategic decision-making.

- Agile Project Leadership: Played a pivotal role in sprint planning and backlog grooming sessions, resulting in a 25% reduction in project delivery timelines.

- ROI & Cost-Benefit Analysis: Led the cost-benefit and ROI assessments for new system proposals, identifying cost-saving opportunities that saved over $200,000 annually.

- Stakeholder Collaboration: Cultivated and managed relationships with internal and external stakeholders, driving collaboration and project success across multiple initiatives.

-System Troubleshooting & Support: Provided continuous guidance to development and QA teams to streamline issue resolution, reducing ticket resolution times by 20%.

- Key Achievements: Implemented new Salesforce dashboards that enhanced visibility into marketing performance, leading to a 10% improvement in campaign success rates.

Agileseventeen LLC Senior Scrum Master & Business Analyst

05/2017 – 02/2020

- Agile Process Improvement: Drove the adoption and optimization of Agile and SCRUM methodologies across the organization, increasing team efficiency and product delivery success rates by 30%.

- Cross-Functional Collaboration: Partnered with product owners and development teams to refine product backlogs, ensuring alignment with business goals and customer needs.

- Impediment Removal: Identified and resolved blockers for multiple teams, resulting in improved team velocity and reduced project delays.

- Microsoft Dynamics 365 Deployment: Implemented Dynamics 365 for Finance and Operations, improving process automation and reducing operational costs by 15%.

- Key Achievements: Successfully led the integration of Microsoft Dynamics 365 with field service and customer service operations, resulting in a 20% improvement in service response times.

J20TECH Business Analyst & Salesforce Scrum Master

05/2015 – 04/2017

- Salesforce Administration: Managed Salesforce implementation, including user management, custom workflows, and security settings, improving team productivity by 25%.

- Data Migration Projects: Led data migration initiatives, ensuring accuracy and integrity during transitions, reducing data-related issues by 35%.

- Stakeholder Engagement: Conducted regular stakeholder workshops to gather requirements and ensure alignment with project objectives, leading to better adoption of new solutions.

- Key Achievements: Designed custom Salesforce dashboards that provided real-time insights, reducing time spent on manual reporting by 50%.

ADC Airlines Nigeria Business Analyst – Agile

03/2009 – 05/2015

- Gap Analysis & Process Improvement: Conducted comprehensive gap analyses to identify inefficiencies, resulting in process improvements that increased operational efficiency by 20%.

- Stakeholder Workshops: Facilitated stakeholder workshops and gathered critical business requirements, leading to the development of actionable business roadmaps.

- UAT & Testing: Reviewed UAT test plans and ensured that test scenarios were aligned with business objectives, contributing to a 95% success rate in system acceptance testing.

- Key Achievements: Delivered measurable business value by improving processes that enhanced service delivery and reduced turnaround times by 10%.

Machine Learning Experience

- Developed machine learning models for sales forecasting, leading to a 12% improvement in prediction accuracy.

- Applied feature engineering techniques to optimize model performance, utilizing Scikit-learn and TensorFlow for deployment.

- Conducted statistical analysis and built predictive models using Python and R to drive data-driven decisions.

Education

- Professional Certificate in Data Science for Business, University of Chicago

- MBA – Master of Business Administration, Middlesex University, UK

- Bachelor of Science (BSc) in Mathematics & Statistics, University of Lagos, Nigeria

- Higher Diploma in Software Engineering, Aptech Worldwide, Nigeria

Certifications

- Salesforce Certified Administrator

- Salesforce Certified Associate

- Scrum Master Certified (SMC)

- Scrum Foundation Professional Certificate (SFPC)

- Anti-Money Laundering Certified

- Certified SAFe® 6 Agilist

Additional Skills

- Technical Writing & Documentation

- Coaching & Mentoring

- Conflict Resolution & Problem Solving

Key Improvements in the Resume:

- Achievements: Quantified accomplishments to showcase impact (e.g., percentages, cost savings, improved efficiencies).

- Clear Career Progression: Refined the narrative of the career path to show increasing responsibility and impact.

- Reduced Redundancy: Combined and streamlined similar points to reduce repetition and improve readability.

- Improved Formatting: Ensured consistent formatting with clear section headings and bullet points for easy scanning.

- Focused Skillset: Emphasized the most relevant skills for the target positions while removing outdated or less important ones.

Contact this candidate