Customer Service Call Center

Carolyn Wiggine

Hollywood, FL 786-***-**** **********@******.***

Objective

To contribute my positive attitude, adaptability, and strong communication skills to support team goals and deliver quality work. Seeking an opportunity to apply my academic achievements and coursework knowledge to real-world projects and challenges

Experience

CUSTOMER SERVICE AGENT CALL CENTER SYSTEM JULY 2024 – PRESENT

Answered incoming calls and assist customers with insurance policy questions and concerns.

Verify new and existing customers’ coverage and policy modifications.

Handle all customer complaints and provided appropriate solutions and alternatives.

Managed customer files and policy paperwork and maintained appropriate filing methods.

Maintained updated customer information on file.

CUSTOMER SERVICE REP. CHEWY AUGUST 2020 – JULY 2024

Provided quality customer service for customers via phone, email, and chats.

Provided customers with product knowledge and made suggested based on their individual needs.

Received customers complaints and concerns and provided appropriate solutions.

Maintained updated product and promotions knowledge to suggest to customers.

TEAM LEAD ALORICA AUGUST 2013 – JULY 2020

Supervised and coach 10+ agents on achieving goals and developing skills.

Determined and assigned daily duties to team members.

Analyzed individual performance and advised team members on best practices for improvement.

Reported any complaints or concerns regarding projects to upper-level management.

Organized training workshops to improve company targets and improve on company set goals.

LOAN PROCESSOR ACCESS FINANCIAL JANUARY 2009 – AUGUST 2013

Prepared loan files ensuring to collect all updated client information.

Maintained all loan files organized according to company policy.

Reviewed and processed loan applications in a timely and effective manner.

Open and close customers’ payday loan accounts.

Education

Homestead Sr High Graduated 06/2009

FLORIDA CAREER COLLEGE HIALEAH, FL GRADUATED SEPTEMBER 2022

EFDA

References Upon Request

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