Customer Support It

Gerami Doriani

***,***,***** **********@*****.*** Vancouver, BC

Summary of Qualifications

3+ years of experience providing customer support such as ADSL internet networks and LAN ethernet networks.

Highly skilled in troubleshooting, repairing and testing digital multiplexing transmission equipment, wide area networks (WAN) and configuring Cisco routers and switches.

windows Network Essentials, and IP addressing.

DSL (digital subscriber line), which provide the facility to transfer internet through telephone lines.

Technical Skills

Operating Systems: Windows, Linux.

Telecommunication equipment installation: Digital multiplexing 2mb/s, 8mb/s, 34mb/s, and

140mb/s.

Design and execute LAN, WAN networks: Transmit voice and data and use of telecommunications construction for this aim.

Project Electronic assembly: Electronic printed circuit board assembly include of providing components, determining assembly station numbers for line, test and repair.

Education & Certifications

Google IT Support Professional Certificate

Junior IT Analyst Program

NPower Canada

14-week in-class training with hands-on experience, including:

Assemble computer components based on customer requirements

Install, configure, and troubleshoot hardware and software components

Install, configure, and troubleshoot: Windows, iOS, Android, and Linux operating systems

Networking basics: IPv6, network topologies, installing wireless and SOHO networks Security/forensics

Mobile device installation/configuration: Laptops, smartphones, tablets

Basics of virtualization, desktop imaging and deployment

Network Services and Cloud Computing

Implementing preventive maintenance measures on workstations

Customer support

AS (associated science) in electronic.

Shiraz Technical Institute Shiraz Iran.

BS in telecommunications transmission, [Post, Telegraph, and Telephone college], [Tehran-Iran]

Work Experience

Mehregan Payam Corporation Shiraz, Iran

Oversaw the operations of low voltage works, CCTV and LAN networks provider for customers

Led a team of 4 and managed the digital multiplexing equipment from central office switch up to radio transmission

Iran Telecommunication Industrial Shiraz, Iran

Troubleshoots and solves IT issues that occurred on in-house applications used by employees.

Effectively works on TDM, FDM multiplexing

Creates small networks, installed/ upgraded operating systems

Troubleshoots Internet connectivity issues as well as printer and other hardware and network devices

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