Customer Support Service
Resume:
Tishana Miller **** S Priest Dr
Tempe, Az *****
***************@*****.***
EXPERIENCE
Rockford Fosgate, Tempe,Az — Document Control Specialist 6/ 2024- Present
Meticulous Document Management for Quality Control, Document archiving, PartNumber creation through various company software programs for Electrical Engineers and Mechanical Engineers. Document retention, Document training, Document Collaboration, Document confidentiality, problem solving, email communication, run comparison scripts for verification for a Bill of Materials
Lyft, Phoenix Metro Area — Driver
08/ 2023 - Present
Inventory Management, Hospitality, Customer Service, Resource Management, Sales
Axs Ticketing, Tempe — Customer Support Specialist 12/ 2022 - 5/ 2023
Active Listening, troubleshooting AXS ticketing app and errors with purchases, Customer support for third party event ticket sales, refunds, notating accounts, triple monitor navigation, team interaction thru Slack platform, adhere and exceed call matrix set. Office event planner for Tempe District Office.
Peckham/ Robert Half, North Phoenix- Passport Support Agent 02/ 2022-04/ 2022
Successfully completed inbound calls for passport general management information, Set appointments for Passports with immediate international travel, De-escalation, Customer Service, Data Entry. Valor Global- Lead P.O.C Unemployment Claims Agent 07/ 2020- 06/2021
Assisted with filing Unemployment and Pandemic Unemployment claims, Strict Account Verification, De-escalate passionate claimants, Notate claims, Assisted with appeals for disputes, Email Communications for correspondence for Standard of Work, Assist my immediate peers and in other unemployment chats via slack with correct information and answers to unknown procedures
SKILLS
Technical Support
Network Support
Communication Skills
Sales
Office Management
Salesforce
Account Management
Conflict Management
Management (5 yrs)
Microsoft Windows
Research
Troubleshooting
Data Entry
Negotiation
Microsoft outlook
Event Planning
CRM Software
Microsoft Powerpoint
Excel
Oracle
Quality Assurance
Document Control
Document Management
EDUCATION
Concorde Career College, Memphis, Tn —
December 2014 - September 2015
Associate of Applied Science in Medical Assisting
Alison, Tempe
Document Control: From Principles to Practice
ISO 9001:2015 Quality Management System (QMS)
ISO Management System Audit Techniques and Best Practices Operations Management (Ops) Diploma
Tony Robbins Disc Assessment
*Gaps of employment are due to Health, And Family Obligations. Summary
Productive relationship
builder, excel at listening to
customer needs, articulation
product benefits, and creating
solutions that provide value to
the customer. I am successful
in team environments as well
as taking my own initiative.
Contact this candidate