Customer Service Specialist

Melissa Galvan

619-***-**** *** F Street, Chula Vista, California 91910 *********@*****.***

Professional Summary:

Experienced professional with a strong background in customer relations, seeking a role as a Customer Service Specialist. Leverages

extensive experience in customer service to enhance client satisfaction and loyalty. Proficient in various service-oriented skills,

including bartending and fine dining, with a keen eye for detail in cleaning and sanitizing practices. Skilled in accounting acumen and

commercial cleaning, demonstrating a versatile approach to meeting and exceeding customer expectations.

Education:

Baker high - General Academic Studies Degree / General Literature - (Completed: May 2015)

Professional Experience:

Taco bell - Baker city, Arizona Apr 2023 - Dec 2024

Cashier

• Provided excellent customer service

• Resolved customer complaints efficiently

• Collaborated with team members to ensure smooth operations

• Maintained cleanliness of work area

• Assisted with inventory management

Triple red - San Diego, California Aug 2023 - Nov 2024

commercial cleaning

• Operated industrial cleaning equipment efficiently

• Ensured adherence to safety and sanitation standards

• Collaborated with team members to complete large-scale cleaning projects

• Conducted inventory checks and replenished cleaning supplies as needed

Gieser Grand hotel - Baker city, Oregon Dec 2017 - Dec 2023

Server

• Collaborated with kitchen and bar staff to ensure timely and accurate order delivery

• Handled guest complaints and resolved issues promptly to maintain satisfaction

• Managed large parties and special event service with efficiency

• Maintained cleanliness and organization of dining areas

• Processed transactions and balanced cash registers accurately

Skills:

• Customer Service Skills • Banquet Operations

• Cooking Techniques • Fine Dining

• Cleaning And Sanitizing

• Accounting Acumen

• Interior Cleaning

• Commercial Cleaning

• Bartending

Licenses / Certifications:

Olcc - Oregon liquor license - (Issued: Nov 2023)

Volunteer Experience:

Compassion center - The clothing room and food bank - (Dec 2021 - Dec 2024)

• Assisted in sorting and organizing incoming clothing donations to ensure efficient distribution to those in need

• Collaborated with team members to maintain a welcoming and supportive environment for individuals accessing food bank

services

• Provided compassionate and respectful service to clients ensuring their dignity and privacy during their visits

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