Network Security It Support

JEAN OLIVIER GASORE

Mobile:929-***-**** Email: *************@*****.***

PROFESSIONAL SUMMARY

A Telecom and IT engineer with fourteen years of experience in private and public sector, and non- government organizations. Extensive experience in information and communication technologies, focusing on network systems design, network security, network configuration, implementation and administration, server administration, cloud technology and cybersecurity. Responsible team player with demonstrated ability to coordinate complex projects in multinational and multicultural environments. A quick learner of new technologies, providing friendly user support with a client-focused and solution-oriented approach. PROFESSIONAL EXPERIENCE

SPECTRUM: A Telecom Company and Big ISP in the US

Residential Market Development Specialist, May 2024 – October 2024

Assess the needs and recommend the right product to new clients.

Build a vast network of referral partners to help quickly engage prospective customers.

Perform follow-ups and make sure clients get the right product and know how to use it.

Achieve thirty sales per month that include at least five new mobile lines and internet SIM2K: IT Managed Service Provider at Indianapolis IT Support Technician, April 2023 – May 2024

Provided IT support to diversified customers.

Performed Wi-Fi coverage survey using Tamograph to ensure better Wi-Fi coverage and quality.

Troubleshooted Network Infrastructures, hardware and Applications in compliance with the SLA.

Managed DC-AD to provide access to resources to different users in compliance with their roles and responsibilities.

Worked with subcontractors on different network cabling projects.

Produced network diagram, IP documentation for easy understanding and maintenance. SOS CHILDREN’S VILLAGE INTERNATIONAL IN NAIROBI (KENYA) Information and Communication Technology (ICT) Coordinator, June 2019 – September 2022

Monitored ICT equipment in SOS CHILDREN’S VILLAGE INTERNATIONAL for standards compliance across 5 countries in my charge (Burundi, Djibouti, Madagascar, South Sudan and Mauritius); developed investment and action plan to achieve compliance with Network Security and Cybersecurity in all offices. The five countries in my charge had 36 small offices equipped with CISCO Meraki firewall and Switches.

Assessed the capacity needs for all countries in my charge, designed a reliable network with CISCO Meraki devices and implemented the design. Each office with 2 firewalls and ISP for redundancy.

Increased service availability and business continuity by up to 99% by providing redundancies on network and internet connectivity.

Maintained Azure AD and managed users and devices through Intune MDM.

REVENUE AUTHORITY (OBR) IN BUJUMBURA (BURUNDI)

IP Network Administrator, June 2018 – May 2019

Provided network connectivity and security solutions to 17 offices across the country and to new partners; ensured network quality and availability to 300 users.

Configured and maintained high-security connections through IPSec VPN between the Revenue Authority and the public and private key stakeholders as well as other Revenue authorities within the region, enabling smooth tax and financial services processing.

Provided a free network monitoring solution using PRTG. HUAWEI IN KINSHASA (CONGO DRC)

Microwave Engineer Consultant, January – June 2017

Collaborated with clients to validate the designed microwave links for merging “Project Tigo- Orange,” resulting in more than 1200 access and aggregation IP links.

Performed the follow-ups for new microwave links installation and dismantling the old ones. ECONET WIRELESS BURUNDI

Transmission and IP Network Team Lead, March 2013 – December 2016

Oversaw and managed the entire transmission network, planning, operations, upgrades, capacity and quality requirements.

Reviewed and proposed modification on LLD for CORE IP Network migration to improve network efficiency and availability.

Created documentation for IP Network for easy management and troubleshooting (6 CORE routers handling 400 eNode/NodeB, and 4 Firewalls).

Provided technical support and consultancy to VPN customers. UCOM BURUNDI

Transmission Network Engineer September 2010 – February 2013

Performed the microwave links survey, designed and produced link budgets; optimized the microwave network and drafted design documents, including MUXs design.

EDUCATION & CERTIFICATIONS

NATIONAL INSTITUTE OF TELECOMMUNICATIONS, COMMUNICATION AND INFORMATION TECHNOLOGY,

Oran, Algeria

Master’s degree in Telecom Systems Engineering, June 2010 Certifications:

Datto Certified

ITIL foundation 2011 Certification

CCNP: Training + Participation certificate

CCNA: Certificate for each Level

Network Security - Protocols edx.org by NYU

Information security: Introduction to Information Security edx.org by NYU

Cybersecurity Compliance and System Administration edx.org by IBM

Currently pursuing AWS Cloud Practitioner certification SKILLS

Languages: English, French, Kirundi.

Technical Skills: Azure cloud services: Intune MDM, Azure AD and Office365, Microsoft Windows Server Administration: Users and Computers, DHCP and DNS, Printers and Files, Updates management; Routing protocols: OSPF, EIGRP, IS-IS, and BGP and a good understanding of TCP/IP and OSI Model, DNS, DHCP, IPSec VPNs, Software Defined WAN (CISCO Meraki), Switching technology: STP, RSTP and VLAN, N-Sight RMM, Autotask, Project Management.

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