Customer Service Representative
Resume:
Brandie Kimbrough
Ohio, Cuyahoga County
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Actively seeking a position where I can optimize my problem-solving and organizational skills, as well as my fast learning ability in multitasking to ensure both quick and accurate customer service. Work Experience
Health Unit Coordinator
Cleveland Clinic-Cleveland, OH
May 2023 to Present
• Performs clerical and receptionist duties essential to the operation of patient care as directed and also receives instructions from physicians and nurses.
• Managed communication flow at nurse's station including screening of non-published patients, physician calls, departmental calls, etc.
• Use automated systems to access, chronicle and maintain clinical information, including physician orders, new admissions, discharges, and transfers.
• Triage and chronicle telephone calls received regarding information service for patients and respond quickly to meet patients' needs and resolve problems. Accounts Receivable Specialist
Ensemble Health Partners-Blue Ash, OH
September 2022 to Present
• Communicates directly with payers to follow up on outstanding claims, files technical and clinical appeals, resolves payment variances, and ensures timely and accurate reimbursement.
• Maintains a thorough understanding of federal and state regulations, as well as payer specific requirements and takes appropriate action accordingly.
• Examines denied and other non-paid claims to determine reason for discrepancies. Patient Service Representative
Cleveland Clinic-Cleveland, OH
September 2020 to May 2023
• Performs patient registration, pre-visit insurance verification, through Real Time, Eligibility, and scheduling to ensure accuracy and outstanding patient experience.
• Review patient deductibles and/or copays and enter into the billing system and spreadsheets provided to the front end department at all locations.
• Verify insurance eligibility for both medical and vision insurances for upcoming appointments by utilizing online websites or by contacting the carriers directly.
• Facilitates billing functions, accurately meeting compliance and organizational quality and productivity standards.
Corrections Officer
Cuyahoga County Sheriff's Department-Cleveland, OH January 2018 to September 2020
• Develop correctional reports as well as maintain everyday logs.
• Provide supervision as well as correctional treatment of inmates.
• Respond to crisis situations as outlined by policies and procedures
• Book and process incoming and outgoing prisoners according to written policies and procedures. Store Manager
Toys 'R' Us-Mentor, OH
April 2017 to January 2018
• Optimize profits by controlling costs.
• Ensure a consistent standard of customer service.
• Maintain merchandise and a visual plan.
• Maintain an overall management style that follows company best practices. Customer Service Representative/Sales Associate
Lowe' Home Improvement-Willoughby, OH
March 2016 to February 2017
• Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
• Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
• Calculate total payments received during a time period, and reconcile this with total sales.
• Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately.
Education
High school diploma in General Studies
Euclid High School - Euclid, OH
August 2010 to May 2014
Skills
• Management
• Computer Skills
• Customer service (6 years)
• Multi-line phone systems (6 years)
• Insurance Verification
• Epic
• Office Administration
• Hospital Experience
• EMR Systems
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