Customer Service Representative

Calipenia Angelar Ancell

***** ***** ***** ********* ** Protea Glen

*****************@*****.*** 061*******

Bachelor of Communication Science student and customer service and sales professional.Track record of increasing service quality levels and sales. Objection to secure a challenging career opportunity where I can leverage my training, skills, and interpersonal abilities to contribute meaningfully to the success of the company, with a focus on customer satisfaction and service excellence.

Professional Experience

DaVibe Cafe 11/21 - 02/22

Waitress

Delivered exceptional service to customers, ensuring a positive dining experience. Assisted with maintaining a clean and organized work environment Clicks Group Limited 06/21 - 05/22

Shop Assistant Cashier

Managed cashier duties, handled transactions, and ensured the accuracy of sales records. Assisted customers with product inquiries, ensuring high-quality service. Dash BPO 07/23 - 05/24

Customer Service Representative

Provided customer support, addressing inquiries and resolving issues in a timely and professional manner.

Ensured a positive customer experience through effective communication and problem-solving Dash BPO 06/24 - Present

Operations Supervisor

Lead and supervise daily operations to ensure high standards of service and efficiency within team

Implement strategic initiatives to enhance team performance and customer satisfaction. Education

Boston City Campus 02/21

Bachelor of Social Sciences

• Sociology, English, Psychology and Anthropology

Nirvana Secondary School

Matric

• English

• Life Sciences

• Business Studies

• Accounting

• Mathematics

• Afrikaans

University of South Africa

Bachelor of Arts in Communication Science

• English

• Communication Studies

• Communication Theories

• Psychology

Key Skills

• Analytical & Planning Skills

• Attention to Detail & Accuracy

• Strategic Thinking & Problem Analysis

• Strong Judgment & Decision-Making

• Conflict Management (Certified)

• Security Awareness (Certified)

• E-Learning Proficiency (Certified)

References

Sindisiwe Simelane - Manager, Dash BPO

+27-67-207-****

Nombulelo Msimango - Store Manager, Clicks Group Limited

+27-76-688-****

Mpho Maleka - Operations Supervisor, Dash BPO

+27-81-750-****

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