Support Worker Personal

GELANE AYANA

Scarborough, Toronto, Ontario M*J *G2

**************@*****.*** 416-***-****

PERSONAL SUPPORT WORKER

SUMMARY OF QUALIFICATIONS

• A deep sense of empathy and compassion for individuals who may be facing physical, emotional, or mental challenges.

• Ability to communicate effectively with clients, their families, and healthcare professionals, ensuring clear and respectful interactions.

• Excellent interpersonal skills; Build and maintain positive relationships with clients, promoting a sense of trust and comfort.

• A calm and patient demeanor, especially when assisting clients with activities of daily living or dealing with challenging situations.

• Keen observation to detect changes in a client's condition or well-being, and communicate these changes to the healthcare team.

• Highly empathetic to understand and share in the feelings of others, especially when providing emotional support to clients.

• Physically fit to handle the physical demands of the job, including lifting and assisting with mobility, while prioritizing the safety of both the client and the PSW.

• Efficiently managing time to meet the varied needs of multiple clients, balancing tasks such as personal care, meal preparation, and housekeeping.

• Flexibility to adapt to different care environments, client preferences, and changing schedules.

• Ability to think critically and find solutions to challenges that may arise during care provision.

• Good Team player to collaborates effectively with other healthcare professionals, family members, and support staff to provide holistic care.

• Well aware and respectful of cultural differences, tailoring care approaches to individual cultural preferences and needs.

• Knowledge and understanding of medication administration and the ability to follow prescribed medication plans accurately.

• Certified in First Aid & CPR - C

SKILLS & ABILITIES

Bathing, Grooming, Housekeeping, Mobility expertise, Cooking, Meal preparation, Cooking healthy meals, Feeding, Emotional support, Companionship, Documentation, Behavioral observation, Service Orientation, Customer and Personal Service, Personal hygiene, Caring, Clean living spaces, Administer medication, Shopping and errands, Comprehension, EXPERIENCE

Placement practice Mar 2023 - Jul 2023

McCowan Retirement Residence Home, Scarborough, ON

• Assisted clients with bathing and dressing to promote good personal hygiene

• Assisted clients with feeding, providing physical and emotional support for clients

• Aided clients in moving around, including transfers from beds to wheelchairs or other assistive devices.

• Assisted clients in taking prescribed medications as directed.

• Kept accurate records of medication administration and reported any issues to healthcare professionals.

Front Desk Customer Service Apr 2012-Feb 2016

Najo District Administration Office, Najo, Ethiopia

• Provided exceptional customer service and taking care of guests and customers.

• Assisted in organizing work documents and firm logistics. EDUCATION

Personal Support Worker Diploma Oct 2022 -Jul 2023 Computek College, Toronto, ON

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