Customer Service Inventory Control

Syed Aftab, RPh

***** *********** **. *******, ** 46530 Phone: 574-***-**** Email: ********@*******.***

Licensed Pharmacist

Dedicated and self-motivated professional with a strong education and background in pharmacy operations and management. Possess years of successful experience as a staff pharmacist working in fast-paced retail environments, training and leading staff members, and facilitating positive relationships with a wide range of clients, colleagues, and other key partners in healthcare. Consistently recognized for outstanding contributions and commended for organization, efficiency, priority management, and communication skills. Computer savvy and familiar with many modern systems, software applications, and technologies.

AREAS OF EXPERTISE

Pharmacy Operations

Staffing & Leadership

Customer Service

Quality Assurance

Prescription Dispensing

Workflow Optimization

Medication Compounding

Instruments & Equipment

Records & Reporting

Regulatory Compliance

Computerized Systems

Training & Team Building

Patient Advocacy

Advice & Counseling

Usage & Instructions

Drug Inventories

Client Satisfaction

POC & Covid Testing

PROFESSIONAL EXPERIENCE

CVS Pharmacy – Elkhart, IN Staff Pharmacist 2022-Present

Provide pharmacy services to patients and communicate effectively with various medical practitioners. Dispenses pharmaceuticals and receive, compound, and fill prescriptions. Consult with clients regarding the nature and use of drugs. Oversee quality control and trains and supervise personnel.

Kroger – South Bend, IN Pharmacist/Floater 2021-2022

Efficiently managed daily pharmacy operations including staff supervision, quality control, inventory, and customer service. Interacted with healthcare practitioners and insurance providers to solve patient care problems. Provided immunizations and vaccines (Covid-19, etc) in accordance with policies and protocols.

Rite Aid – Michigan, IN Staff Pharmacist 2019-2021

Coordinated retail pharmacy operations and mentored and managed a team of pharmacy technicians. Interpreted physician orders, verified prescription information, and ensure the accuracy of all medical records. Processed orders and consulted with patients regarding the use of medications and drug interactions.

Walgreens – Elkhart, IN Pharmacist/Floater 2018-2019

Floated across the Indiana and Michigan markets to back up Walgreens pharmacists as needed. Provided an array of pharmaceutical services and performed additional duties by assignment. Trained and mentored subordinates and less experienced pharmacists in all areas of operations.

Walmart – Elkhart, IN Pharmacist 2010-2018

Trained staff and pharmacy students and oversaw all aspects of quality control, inventory management, and customer service. Analyzed prescribing trends to monitor patient compliance and prevent excessive usage or harmful interactions. Implemented community health promotion and prevention initiatives.

EDUCATION

St. John’s University School of Pharmacy – New York, NY 1992

Master of Science (MS) Degree, Pharmacy Administration

University of Karachi – Karachi, Pakistan 1989

Bachelor’s Degree in Pharmacy

Licenses & Certifications: Registered Pharmacist Designation (RPh), States of MI & IN National Provider Identifier (NPI: 114*******) Certified Immunizing Pharmacist, AphA Certified Diabetic Care Pharmacist, AphA Certified in MTM, AphA Certified Clinical Kinetics, University of Georgia Certified POC Testing, Roosevelt University Certified POC Testing NACD, State of MI Certified Basic Life Support (BLS)

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