Customer Service Home Health
Resume:
Latea Hentz
Indianapolis, IN *****
********@*****.***
Professional Summary
To obtain a position utilizing my customer service skills with an organization that has room for growth Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Certified Home Health Aid
First Horizon Home Health Care, LLC-Indianapolis, IN August 2023 to Present
Companionship, light housekeeping, errands etc.
Home Health Aide
Agape Care-Indianapolis, IN
January 2023 to May 2023
· Providing care for elderly patients, which includes cooking, cleaning, and running errands
· Assisting patients by providing personal services
· Providing direct care, personal assistance and support to patients Lep
Independent Adult Day Center-Indianapolis, IN
April 2022 to January 2023
· Attend to clients providing companionship and assist with house work and errands
· Assists in planning, organizing and directing therapeutic exercise
· Assists with personal care, transfers and ambulating to each individual and their needs Customer Service Representative (Temp Position)
Aventiv Technologies-Indianapolis, IN
July 2021 to December 2021
· Answered 75+ inbound calls per day
· Assisted customers in making payments on accounts
· Provided outstanding customer service to customers by attending closely to concerns and developing solutions
General Manager
Little Ceasars-Indianapolis, IN
January 2018 to March 2021
· Making sure the store ran effectively and efficiently
· Tracked weekly sales and generated reports
· Directed safety operations
· Making sure store maintained a clean work environment to adhere to FDA and OSHA requirements
· Created schedules, entered payroll and ordered products Site Director
YMCA of Greater Indianapolis-Indianapolis, IN
March 2016 to January 2018
· Created lesson plans and monthly newsletters
· Interacted with children, assisting with homework and daily activities
· Monitored worksite to maintain high levels of quality and performance Education
High School Diploma
Chicago Vocational Career Academy - Chicago, IL
September 2003 to June 2007
Skills
• Ability to make and meet deadlines
• Home Care
• Customer relationship management
• Highly effective communication, customer relation and organizational skills
• Great Management Skills
• Caregiving
• Excellent Time Management and Team Player Skills with Attention to Detail and Prioritization
• Training & development
• Childcare/Early Education Curriculum Development Classroom Support Management Customer Support Home/Hospice Care Special Needs/Dementia/Alzheimer's Care
• Help Desk
• CPR and First Aid Certified
• Data Entry at 30 WPM
• Payroll
• Knowledgeable with Remote Access Software
• Proficiency with Windows, Word, Outlook and Live Chat
• Various CRM Software Knowledge
• Ability to multi-task in a fast pace environment
• Great Phone Etiquette
• Computer Networking
• Customer service
Certifications and Licenses
CPR Certification
First Aid Certification
Home Care Aide Certification
August 2023 to August 2025
Additional Information
Certified Home Health Aide
Contact this candidate