Customer Service Inventory Control
Resume:
Ramon Munoz
Carson, CA. *****
Phone: 310-***-****
Email: ***********@*******.***
Highly accomplish managerial professional with 18 years of experience leading logistics operations, transportation, scheduling, inventory control. shipping / receiving, customer service, time sheet approval, PO Creation.
Experience:
Manager Vault, Shipping, Receiving & Logistics
Deluxe Media: GDMX [Broadcast and Syndication]
04/2015 – 09/2017
Oversee Shared Services Business Unit (consisting of 30 + employees) ; includes Vault Services in Burbank (Empire, Hollywood Way and Chace audio by Deluxe), East Coast (NYC, NJ and PA), United Kingdom and India, Centralized Transmissions and Incoming QC for Compression and Authoring, Transmissions/ Remote Services Team at Deluxe facility in India
Maintain, track and report monthly performance metrics for Deluxe ‘Monthly Review’ -- includes internal service level agreements and external client performance metrics
Visit domestic and international Deluxe sites and analyze existing workflow processes with the goal of cross standardization and uniformity to help reduce incurred costs, as well as increased capacity in order to bring in more business
Drive various global cost savings initiatives in regard to stock purchasing, courier, freight services and off-site media storage – includes drawing up vendor RFPs for blank stock and off-site storage
Is an active member of the security task force at Deluxe, in collaboration with other leadership, ensures 100% compliance of MPPA, CDSA and client security team requirements
Focus on employee development and performance, and ensure all teams are fully informed and up to date with Deluxe’s current Security Standards, physical media security policies, and procedures
Provide supervision of direct reports, direction, and leadership for a variety of internal activities related to vault systems, storage, stock purchasing, as well as process development and process improvement
Manage long term storage consolidation project across all Deluxe entities
Manage long term centralized tape ingest project for all workflows at Deluxe Media in Burbank (Empire and Hollywood Way) and Chace Audio by Deluxe
Manage budget for Services P&L
Approve all internal and external hiring for open positions in the department
Manager, Shipping
Deluxe Media: Hollywood Way, Burbank [DTO, DDG, Ingest – Online Streaming]
03 / 2006 – 04 / 2015
Oversee Shared Services Business Unit (consisting of 30 + employees); includes Vault Services in Burbank (Empire, Hollywood Way and Chace audio by Deluxe), East Coast (NYC, NJ and PA), United Kingdom and India, Centralized Transmissions and Incoming QC for Compression and Authoring, Transmissions/ Remote Services Team at Deluxe facility in India
Maintain, track and report monthly performance metrics for Deluxe ‘Monthly Review’ -- includes internal service level agreements and external client performance metrics
Visit domestic and international Deluxe sites and analyze existing workflow processes with the goal of cross standardization and uniformity to help reduce incurred costs, as well as increased capacity in order to bring in more business
Barcoding / Dispatch / Shipping Specialist
Deluxe Media Management: Flower Street, Burbank [Media Distribution]
10 / 2002 – 03 / 2006
Oversee Shared Services Business Unit (consisting of 10+ employees); includes Vault Services in Burbank
Maintain, track and report monthly performance metrics for Deluxe ‘Monthly Review’ -- includes internal service level agreements and external client performance metrics
Create A Daily Route for Pick Ups / Deliveries by Priority.
Order All Supplies Related to Shipping / Vault. (Labels, Barcodes, Pouches)
Manage and Ship International and Domestic Shipment Using Couriers Such as FedEx, UPS, DHL, Freight Couriers.
Warehouse Manager, Shipping / Conventions
Vision Entertainment / Deluxe Media: Stewart Street, Santa Monica [Fulfillment]
05 / 1999 – 10 / 2002
Oversee Warehouse Operations (consisting of 20 + employees); includes Warehouse Services in Burbank (Santa Monica, Los Angeles)
Fulfillment Operations
Maintain, track and report monthly performance metrics for Vision Entertainment ‘Monthly Review’ –
Drive various global cost savings initiatives in regard to supply purchasing, courier, freight
Education:
2004 – 2005 International Shipping & Custom Regulations
Santa Monica College
06/1992 Santa Monica High School
Skills:
GATOR DATA ENTRY
XYTECH DATA ENTRY
EXCELL
NOVATIME
References:
Joao Balch Rick Alvarez
Gray Ainsworth Lucy Madera
Contact this candidate