Customer Service Sales Representative
Resume:
Kimberly Goodson
***** ***** *** *******, **. ***24
*******@*****.***
Summary of Key Attributes
Over two decades of customer service experience. Accustomed to working in a challenging environment and able to think quickly and react to customers' needs. Excellent people skills, work well with others and independently. Proficient in Microsoft Office (Word, Excel, PowerPoint) and SAP. Committed to providing quality service that meets and exceeds customers' expectations. Enjoy taking on new challenges.
Education
Blackhawk Technical College
Janesville, WI
Associates Degree/GPA 3.5-4 2018
Human Resource
Work Experience
Border States
Inside Sales Representative Janesville, WI. 9/07 -6/18
Order entry, manage orders, returns, container rentals, expediting, quoting, and special projects.
Border States
Branch Operations Supervisor Grand Haven, MI 7/18 - 5/23
Oversee office and warehouse employees. As a team we built more efficient processes for handling special projects. Focused on safety and was able to improve the branches overall safety score. Handled orders and inventory management, including cutting down on dead stock.We worked as a team to provide excellent customer service in all branch roles.
Border States
Sr. Inside Sales Representative Lansing, MI 5/23 - 8/24
Responsible for one of MI largest utility customers. Order management, contract management, pricing, order entry, return, expediting, and repairs. Worked remotely five days a week.
Additional Information
Certified as a trainer for software upgrade
Traveled to Brooklyn Park, MN. to be trained on new software upgrade in order to go back to my branch and train employees there and a second branch location.
Helped with integration of new company acquired by Border States
Traveled to South Carolina to assist in integrating one of the new branches of a company, Shealy Electric, acquired by Border States.
Helped with integration of another new company acquired by Border States
Traveled to Kansas to assist in integrating one of the new branches of a company, Kris-Davis, acquired by Border States.
References
Name: Wendy Tomczak
- Branch Manager/Supervisor for 11yrs while worked in Janesville, WI. Has known me for 17yrs. Is retired from Border States.
Name: Teresa Rohach
- Co-worker while I worked for 11yrs while I worked in Janesville, WI. Has known me and worked with me for 17yrs.
Name: Crystal Hunter
- Office employee I worked with when I moved from WI to MI and was Branch Operations Supervisor in Grand Haven, MI.
Name: Jessica Sorensen
- Corporate employee for Border States that has known me since I started working for Border States, so has known me for 17yrs.
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