Customer Service Office Assistant
Resume:
ANGEL DESTINY GONZALEZ
*** ** **** *********, ** 33030
***.*********@*****.***
To utilize my experience and knowledge in the insurance background, clerical, customer service. I can offer my high communication and collaboration skills, as well as problem solving, organizational, and leadership skills.
EXPERIENCE
NOVEMBER 15, 2020 - PRESENT
CLRU- CENTRAL LOSS REPORTING UNIT REMOTE-
Sets up new claims via inbound calls while conveying proper follow up expectations with limited assistance
Creates an easy, caring, and confident claims experience while delivering tough messages and on occasion diffusing highly emotional and/or stressful situations for our customers
Set up mitigation process on applicable claims
Applies changing procedures and processes.
Provides customer service by gathering information on existing claims and directing customer to the appropriate party
Answers basic questions and educates callers on existing claims. provides support with immediate needs such as rental and tow
JULY 16, 2018 – MARCH 2020 DUE TO COVID-
CUSTOMER SERVICE AGENT – BORBOLLA INSURANCE AGENCY MIAMI, FL
General clerical work ( Fax, scan, print, file)
Knowledge of Microsoft Office
Processed payments towards customer accounts
Direct calls to appropriate dept. (mulita-phone line)
Applied premier customer service.
Follow up with customers regarding claims/ renewals.
Review and update inventory and orders as required.
FEBURARY 2018- JULY 2018
OFFICE ASSISTANT- AESTHOR E BOMBINO OFFICE MIAMI, FL
Assist checking patients in out in a timely manner.
Processed referrals to doctor offices/ clinics.
Processed payments to patients accounts
Switchboard operator
APRIL 2017- JANUARY 2018
OFFICE ASSISTANT - FOXMAR PHOTOGRAPHY MIAMI, FL
Event setup ( Ring ceremony, proms, senior pictures)
Provides customer service with all customers regarding their order status, and with setting up new and current appointments.
Applied student payments towards account.
Daily/ weekly follow up calls with customers to remind them of their upcoming reservations.
Upsale with every customer, to make sure that they receive the best experience with every package/ event.
MAY 2016- JUNE 2017
OFFICE ASSISTANT- IBILEY MANUFACTURING MIAMI, FL
Daily email checks
Modified & create documents
Daily product inventory
Provide customer service to all inbound/outbound calls.
REMOTE POSITION
EDUCATION
JUNE 1, 2017
HIGH SCHOOL DIPLOMA, South miami sr. high miami, fl
SKILLS
Microsoft Office ( Excel, Power Point, office & outlook
Knowledge of Photoshop
Well-built prioritization and teamwork skills.
References: Available upon request.
Contact this candidate