Data Entry Customer Service
Resume:
ASHLEY
GOETSCH
****************@*****.***
Danville, KY 40422
Results-driven finance professional with extensive experience in cash application and account reconciliation. Proven ability to enhance process efficiency and ensure accurate application of payments. Known for strong team collaboration and adaptability in dynamic environments, with expertise in financial analysis and customer service. PROFESSIONAL SUMMARY
SKILLS
Cash applications/Payment
Processing
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• Account reconciliation
• Dispute resolution
• Data entry
• Accounts receivable
• Customer communication
• Ledger maintenance
• Collections support
• Billing inquiries
• Account management
Campbellsville University
Campbellsville, KY • 12/2023
Associate of Science: Business
Administration
President's List
Dean's List
EDUCATION
Vestis Group - Senior Cash Application Specialist
Lexington, KY • 08/2021 - Current
Cracker Barrel - Shift Lead, Trainer, Server
Nicholasville, KY • 03/2010 - 08/2021
WORK HISTORY
• Monitored, trained, and coached employees.
• Audited cash applications of employees.
Improved account reconciliation by processing payments efficiently and accurately.
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• Increased accuracy in financial reporting with detailed data entry. Enhanced customer satisfaction, resolved payment discrepancies promptly.
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• Reconciled accounts to maintain financial accuracy. Trained new employees and delegated daily tasks and responsibilities.
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Maintained a clean and organized work environment, ensuring safety standards were met consistently.
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Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
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• Managed all staff on shift while tracking labor and food cost.
• Served guest with a smile.
Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
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