Scrum Master Business Intelligence

Ruth Naomi Carpenter

Rock Hill, SC *****

803-***-**** **************@*****.*** WWW: Bold Profile

Professional Summary

I am an experienced information technology professional with a strong aptitude for analyzing business needs and developing effective IT solutions. Noted for exceptional collaboration skills, adaptability to evolving requirements, and a results-driven approach. Proficient in requirements gathering, process improvement, and stakeholder communication. A trusted team player with a proven record of enhancing system efficiencies and delivering successful projects.

Skills

Proficient with Visio, Miro, Tableau

SQL proficiency

Data Visualization & Process Models

Business intelligence tools

Power BI reporting

Agile methodologies

Requirements Gathering

Change management

ITIL framework

Adaptability and flexibility

Team collaboration

Jira/Confluence & Azure DevOps

Certifications

CBAP - Certified Business Analysis Professional

MCP - Microsoft Certified Professional

CISA - Certified Information Systems Analyst

CSM - Certified Scrum Master

Accomplishments

Supervised, coached, and developed a top-performing team of 25 in Corporate & Investment Banking technical support.

Consistently earned Quarterly Enterprise Recognition (Q2-Q4 2020-2022) for exceptional accuracy and efficiency in Cyber Security & Identity Access Management projects.

Implemented new nCINO processes and trained on Commercial Real Estate loan intake, increasing Small Business Banking Support team's loan submissions by 12% in SouthEast Florida.

Streamlined Registered Investment Advisor (RIA) entity onboarding documentation, establishing a robust training program for digital onboarding in collaboration with AML/BSA compliance. Enhanced Due Diligence (EDD) analysis, Know Your Customer (KYC) procedures, and Strategic Shared Operations policies.

Resolved Salesforce product, process, and program issues through rigorous user acceptance testing of the new Client Relationship Management (CRM) platform and proactive PowerBI reporting of cross-functional feedback to senior executives and

Work History

02/2023 to Current

Senior IT Business Intelligence Analyst & Scrum Master

Ogletree Deakins - Development & Automation – Greenville, SC

Successfully led a diverse team of seven to increase efficiency in service ticket resolution and ad-hoc requests from stakeholders by 15% through strategic project alignment.

Orchestrated and mentored two high-performing Scrum teams of 18 technology professionals in applying Agile best practices for Azure DevOps, significantly enhancing project outcomes and team productivity.

Advocate for Agile and ITIL best practices within the Digital Transformation development and automation teams, resulting in a 15% usage increase in Jira/Confluence and Azure DevOps

Graduated from the In-House Middle Management Leadership Program in 2024

07/2022 to 02/2023

Lead IT Applications/Business Systems Analyst

Ogletree Deakins - Development & Automation – Greenville, SC

Commanded the support and maintenance of SharePoint and PowerPlatform applications across two business units, ensuring seamless operation and high system availability.

Spearheaded the Azure DevOps work intake process, identity access management, and product roadmap development, resulting in a 12% increase in positive feedback on turn-around times from customers and vendors.

Successfully transitioned Level 1 support functions from Cherwell to ServiceNow, a managed service provider, driving operational efficiency and reducing response times.

Led the charge in implementing ITIL practices and optimizing IT Service Management processes, achieving substantial improvements and efficiency in Jira/Confluence usage.

10/2019 to 07/2022

Sr. Relationship Operations Support Specialist

Wells Fargo & Company - Corporate & Investment Bank – Charlotte, NC

Consistently recognized by senior leaders for exceptional accuracy and detail in documenting over 200 system integration improvement plans and translating 125 business process requirement guides into actionable Power BI and Tableau reports.

Expertly produced actionable reports by navigating complex SQL queries and leveraging Data Controls, Data Dictionaries, Regulatory work, and Metadata to support critical business decisions.

Provided leadership support in managing AML monitoring and BSA compliance across Commercial and Corporate Banking, ensuring adherence to regulatory standards.

Successfully coordinated cross-functional teams for the Q3 2022 OAUTH Identity Access Management Project, resulting in a significant 20% reduction in data leakage risks.

09/2016 to 10/2019

Business Execution Consultant

Wells Fargo –Operations & Strategic Initiatives– Charlotte, NC

Ensured secure handling of sensitive customer information, reducing client impact by 25% through proactive risk management within AML, BSA, CDD, and CIP policies.

Analyzed business ETL processes to identify flaws and provide actionable insights to senior leaders, reducing the 45 day turn-around for adhoc SQL and SDLC analysis in the Global Treasury Management group by 10 days.

Skilled in information analysis, software design, documentation, testing, teamwork, programming, software development fundamentals, requirements, architecture, and coaching.

07/2013 to 09/2016

Regulatory Due Diligence Consultant

Wells Fargo - Digital Onboarding & Automation – Charlotte, NC

Executed comprehensive financial crime trend evaluations and delivered impactful reports for over 60% of digital onboarding initiatives.

Provided expert advisory to internal teams and high-level stakeholders on compliance fraud and investigations, driving necessary actions and solutions.

Conducted in-depth assessments of legacy underwriting systems and successfully spearheaded the transition from waterfall to agile methodologies as an assertive Scrum Master.

Affiliations

Board Member of Housing Development Corporation of Rock Hill

Committee Member of Military Spouse Employment Partnership

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