Support Engineer It
Resume:
Muhammad Yasir Waheed IT Engineer
Muhammad Yasir
Cell No. +966-**-***-****
******************@*******.***
Profile Summary
Strategic IT specialist with cross-cultural experience in Application Support and Maintenance. Proficient in gathering business requirements, analyzing and deploying applications. Expertise in analyzing the impact of change with existing structure and implementing the same on the system with business teams. Managed Business Applications, including engaging with senior management and subject matter experts towards creating a vision and roadmap. Managed a team of Technical support personnel for smooth operations.
Expertise in diagnosing and troubleshooting Windows Desktop Operating systems
(Windows 10 / 11) related issues.
Also have a good understanding of Windows 2003 /2008 Server, Active directory, DNS, DHCP, Windows client-server architecture.
Experience Summary
Job Title: Field Support Engineer
October 2013 – Till Now
Employer: Saudi Arabic Computer System (SACS)
Project: Saudi Aramco, Fadhili Gas Plant & Khursaniya Gas Plant Job Title: System Engineer
August 2011 – September 2013
Employer: Saudi Electricity Company, Dammam
Project: Saudi Electricity Company Head Quarter Support Job Title: Network Engineer
August 2010 – August 2011
Employer: Al. Anaq Trading Est., Al. Khobar
.
Muhammad Yasir Waheed IT Engineer
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Education & Training
2006 - 2010
Bachelor’s Degree in Software Engineering
2020 – 2022
Diploma of Software Engineering
Professional Training & Certification:
MCITP
(SR9893405)
PROFESSIONAL EXPERIENCE
October 2013 – Till Now
Employer: Saudi Arabic Computer System (SACS)
Project: Saudi Aramco, Fadhili Gas Plant & Khursaniya Gas Plant Job Title: Field Support Engineer
Key Achievements,
Assist field personnel in providing remote and on-site customer support and services.
Maintaining the IT service help desk ticket through REMEDY software.
Recommend and/or perform upgrades on systems to' proactive maintenance and follow the hardware standard operating procedures for updating and escalating tickets within companies' ticketing system
Coordinate onsite contractors for facility support as necessary.
Supporting the customers on issues while installing and configuring Application Software, Anti-Viruses and their updating.
Maintenance of networking and technical facilities in remote site in different on-shore Rigs consisting almost 500 network devices with wired and wireless connectivity.
Monitor the issue resolution status and time closely.
Ability to independently debug complex problems.
Independently install and upgrade software as needed.
Configuring and supporting MS Exchange Mail Clients like MS Outlook.
Adding and removing domain controllers.
Muhammad Yasir Waheed IT Engineer
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Managing and monitoring replication.
Ensuring the proper assignment and configuration of operations master roles.
Performing regular backups of the directory database.
Managing domain and domain controller security policies.
Configuring directory service parameters, such as setting the functional level of a forest or putting the directory in the special List-Object security mode. Provide skilled independent help-desk capabilities by phone, remote or face-to-face with our clients.
Support and Manage Global Protect (SSL-VPN) application powered by Palo Alto Network Systems, on all remote areas.
Competence of Projects as Field Support Engineer,
WASIT Gas Program Successfully migrated all I.T workstations from 3rd party network connectivity (Pulse Secure) to direct Domain of ARAMCO.
Fadhili Gas Program, Ongoing project and installing all I.T workstations and equipment on the 3rd party network connection.
August 2011 – September 2013
Employer: Saudi Electricity Company, Dammam
Project: Saudi Electricity Company Head Quarter Support Job Title: System Engineer
Key Achievements,
Ensures the safety of valuable data stored in computers; prevents data from being destroyed, modified, or improperly used through networks and Internet fraud.
Assists with the installation of security software products for enterprise platforms.
Monitors security logs for violations and unsound events; reports information security concerns and problems.
Develop, organize and maintain standard operational procedures.
Perform software distribution and patch management to Windows PC’s, laptops, and Citrix servers.
Installation, configuration and optimization of client's network.
Assembling, installing, configuring and troubleshooting different type of Servers, hardware devices and network devices.
Installs, Certifies and troubleshoots network cabling infrastructure, including a wide variety of LAN equipment and software
Installation of user desired software applications for the business Muhammad Yasir Waheed IT Engineer
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On-site support to the customers for new installations, configurations, complex network related issues and equipment racking and also Identifies troubleshoots and resolves hardware and software related problems.
Troubleshooting problems pertaining to System Performance, User administration, Application Conflicts and Operating System Bugs.
Maintenance of Active Directory services.
Installation, configuration and maintenance of Windows System Update services.
Provide technical consultations and presentations to IT as needed.
Perform post-implementation 3rd level support, identifying root cause with strategic solutions to problems.
Performed diagnostics and troubleshooting of system issues, documented help desk tickets/resolutions, and maintained equipment inventory lists. August 2010 – August 2011
Employer: Al. Anaq Trading Est., Al. Khobar
Job Title: Network Engineer.
Key Achievements,
Responsible for designing the entire I.T Network infrastructure of the client.
Responsible for development and delivery of product demonstrations.
Upgrading data network equipment to latest stable firmware releases.
Configuration of routing and switching equipment.
Installation and support of CCTV solutions using NVR and DVR and knowledge about other security solutions.
Remote troubleshooting and fault finding if issues occur upon initial installation.
Remote support of on-site engineers and end users/customers during installation.
Communicating with customers via email and phone for initial requirement capture.
Assist in sales team for the preparation of proposals and solution presentations
Consult with customers about their product or service needs or their wants. Muhammad Yasir Waheed IT Engineer
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Personal Profile:
Nationality: Pakistani
Marital Status: Married
D.O.B: March 04, 1986
Residence: Saudi Arabia (Al. Khobar)
Iqama: Transferable
Driving License: Kingdom of Saudi Arabia (Private) Valid for all GCC. References will be furnished upon request
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