It Manager Desktop Support

Alberto A.F. Silva

Experienced IT Manager

***********@*****.*** 786-***-****

Miami, Florida 33180

Summary of Qualifications:

- Over 20 years of progressive experience in solving complex IT issues in the hospitality sector,

- Accomplished leader with a strong track record in directing various projects, including hotel openings, re-branding, and network migrations.

- Proven ability to oversee IT projects from conception to execution, effectively allocating resources and meeting budget and time constraints.

- Dedicated to innovation for service improvement, including Wi-Fi, and POS upgrades and bandwidth enhancements.

- Experienced in managing technical support for multiple locations and identifying root causes to prevent recurring issues.

- Committed to ensuring customer satisfaction through on-site and remote desktop support.

- Proficient in PCI compliance and cybersecurity practices to safeguard data.

- Skilled in building and maintaining positive relationships with vendors and third-party providers.

- Excellent problem-solving abilities and customer-focused.

- Collaborative team player focused on achieving win-win outcomes. Special Skills:

- Data recovery, Active Directory, Azure/365, and Exchange Hybrid administration.

- Windows Server maintenance and network cabling.

- Switching configuration and Wi-Fi maintenance and troubleshooting.

- Mitel and NEC PBX maintenance and programming.

- InnLine and NEC voicemail maintenance and programming.

- POS administration (Simphony and Micros) and PMS administration (Opera and Lightspeed).

- Expertise in PCI compliance.

Professional Experience:

Think Hospitality Group – IT Director April 2024 – Present

- Managing 13 hotels and restaurants IT operations.

- Migrating Credit Cards vendors from Shit4 to FreedomPay

- Supporting users for PMS’ HMS and Opera.

- Negotiating new internet contracts.

Trump International Beach Resort – IT Manager May 2022 – March 2024

- Negotiated a significant bandwidth upgrade.

- Upgraded POS to Simphony cloud solution.

- Migrated PCs while preserving user data.

- Analyzed and negotiated cost savings.

WeRecoverData - Lab Manager March 2021 – May 2022

- Assisted clients with data recovery.

- Improved data recovery procedures.

- Managed and maintained servers.

- Conducted system backups.

Marriott International Hotels - IT Manager January 2018 – April 2020

- Managed the W South Beach, Ritz-Carlton Bal Harbour and Marriot Stanton.

- Maintained Opera PMS, Micros POS and VM servers.

- Renewing PKI certificates on PCs to process credit cards with Opera

- Troubleshooted Opera interfaces

- Migrated servers to Windows 2016 and PC’s to Win 10.

- Coordinated deployment of Housekeeping applications.

- Facilitated the Global Property Network Standard upgrade project.

- Consulted technology aspects for room renovations.

- Managed the W South Beach and Head Quarters Sales Office.

- Upgraded POS to Simphony cloud solution.

- Migrated PCs with data preservation.

- Analyzed and negotiated cost savings.

- Managed the W South Beach and W Miami hotels in Florida

- Administered POS Micros 3700 server.

- Led network migrations and team training.

- Coordinated hardware purchases.

Starwood Hotels & Resorts Worldwide – IT Manager October 2009 - December 2017

- Managed the W South Beach in Florida.

- Administered POS, PMS, and Key systems.

- Improved Wi-Fi coverage.

- Oversaw server upgrades and cost reductions.

- Completed PCI audits and security checks.

- Managed the W Hollywood – W Los Angeles in California

- Passed one of the first PCI Audit for Starwood hotels.

- Upgrading servers, Internet speed, and setting up wiring project.

- POS Micros 9700 administrator.

Activities:

- Participated in the World Cup Maxi Basket in Italy

- Participated in the Pan American Maxi Basket in Costa Rica and Brazil.

- Recruited for Allan Hancock College, Men’s Intercollegiate Basketball team.

- Coached High School Basketball.

- Selected as Captain of the Peruvian National Basketball team.

- Participated in South American Basketball tournaments in Colombia and Paraguay

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