Receptionist
Resume:
Marlena Davis
Alabaster, AL *****
*******.*.*****@*****.***
Skills
oProficient Computer Skills, including Microsoft Office
oTeam Player
oQuick Learner
oTime Management
oAdaptability
oEffective Communication Skills Verbal and Written
Experience
October 2023-May 2024
Palmetto Moon, Hoover, AL- Retail Shift Manager
●Key Holder, Opened and closed the store
●Monitored business: previous day numbers, cash shortage concerns, and deposits
●Built relations with customers and associates while obtaining a positive environment
Delegated appropriate tasks and responsibilities
May 2020-May 2022
Encompass Health, Pelham, AL – Unit Secretary
●Insurance Verification
●New Patient Admission
●Appointment Scheduling
October 2015 – May 2020
Medical West Hospital, Bessemer, AL - ED Unit Secretary
●Answered/screened/routed multi-line phone
●Filed daily charts and paperwork and performed other clerical duties
●Insurance Verification
●Organized and Ordered Supplies for ED
April 2012 - November 2015
Chandler Health and Rehab, Alabaster, AL - CNA
●Assisted long and short-term residents with Activities of Daily Living
●Recorded vital signs and measurements
●Adhere to infection control and safety procedures that were under company policy.
December 2008 - December 2011
Shelby Ridge, Alabaster, AL - CNA
●Trained new on-hire CNA
●Meal planning, preparation, and assistance with feeding
●Emotional support and motivation through conversation, encouragement, and recreational activities
September 2007-January 2008
Sitel, Birmingham, AL- Customer Service Representative
●Greeted Customers Warmly and Asserted Problem or Reason of Calling
●Assisted With Placement of Orders, Refunds, or Exchanges
●Utilized Computer Technology to Handle High Call Volumes
October 2005-January 2007
Auburn Spirit, Hoover, AL-Assistant Manager
●Received and replenished stock
●Provided Training and Assistance to Newly Joined Cashiers’
●Balanced Cash Register at the Beginning of Every Shift and Properly Calculate the Deposit and Prepare it for the Bank
September 1996-January 2004
J&M Car Care, Fitzgerald, GA-Secretary/Co-Owner
●Answered multi-line phone, taking messages when needed
●Completed Forms under Business Procedures
●Collected and Disburse Funds From Cash Accounts
●Maintained Business Bank Deposits
Education
General Education Diploma (GED), East Central Technical Institute, Fitzgerald, GA
May 1998-December 1998
High School, Fitzgerald High School, Fitzgerald, GA
August 1994-April 1998
Awards
●Professional Manners Award and Bonus (July 2010 with Shelby Ridge)
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