Business Analyst Technical Support

SUPRIYA DAKURI

Business Analyst

St. Louis, MO +1-314-***-**** *****************@*****.***

SUMMARY

• 2+ years of industry experience as a Business Analyst with an excellent understanding of business requirements gathering, Business Analysis, and Business Process Modeling.

• Proficient in utilizing various techniques such as interviews, workshops, and surveys to extract comprehensive business requirements from stakeholders, ensuring alignment with project goals.

• Successfully identified bottlenecks and inefficiencies in business processes, collaborating with cross -functional teams to devise streamlined solutions, resulting in improved operations.

• Proficient in creating detailed and well-structured user stories with Acceptance Criteria.

• Well-Versed in conducting Cost/benefit analysis, GAP analysis, Risk Analysis, Impact Analysis, and SWOT Analysis.

• Proficient in documenting clear and concise business requirements, functional specifications, and use cases using standardized templates and tools, enhancing traceability. SKILLS

Methodologies: SDLC, Agile/Scrum, Waterfall, SQL

Documentation: FRD, BRD, SRS, VBA

Project Management Tools: MS Project, MS Excel, MS SharePoint Analysis Skills: Cost/benefit analysis, Impact analysis, GAP analysis, Risk analysis, SWOT analysis Tracking / Other Skills: Jira, Microsoft Visio, HP Quality Center, JAD, Rational ClearQuest, RTM, UAT, MS Visio skill Soft Skills: Time management, Leadership and management, Problem-solving, Negotiation, Decision- Making, Documentation and Presentation, Verbal communication Operating System: Windows, Linux

CERTIFICATIONS

• Python certification by NPTEL

• User centric programming by NPTEL

• PWC PowerBi job simulation by Forage

• AWS Cloud Practitioner

• Agile Job Simulation by Forage JPMorgan Chase& Co EXPERIENCE

MasterCard, MO June 2023 – Present

Business Analyst

• Coordinating and participating in reviews, revisions, testing, documenting and member notification of product enhancements and business opportunities.

• Providing business knowledge and technical support for required development.

• Working closely with developers and requesters to identify data and functional requirements in the design of new systems.

• Ensuring development objectives that are accomplished while user testing is performed and member notification is prepared in a timely fashion.

• Consult with Business Owners on projects.

• Developing and participating in the review of business and functional requirements and determining primary functions that the project is to provide.

• Ensuring timely and accurate communication with project staff throughout the life cycle of the project. Documenting and coordinating changes and enhancements of products and services. Prepare and present documentation of businesses.

• Providing technical support for the members to ensure adherence to requirements.

• Evaluating business requests to determine feasibility, work with Software Engineers to define alternatives and recommend optimal solutions.

• Ensuring methodology compliance, document problem areas and coordinating resolutions, reporting to management as necessary and investigate MasterCard process.

• Coordinating and documenting project level user acceptance testing. Accenture, India December 2021 – June 2022

Business Analyst

• Involved in end-to-end strategic planning with the Stakeholders for the world-wide migration implementation.

• Assisted in the coordination and execution of web projects, ensuring adherence to project plans and timelines and facilitated communication between cross-functional teams, including developers, designers, and content creators.

• Migrated all the Nokia mobile devices web pages to Microsoft mobile devices content platform with periodic successful launches around the global for 71 countries websites from Nokia.com to Microsoft.com domain and provided KT for the new joiners in compass studio.

• Performed UAT by validating the scope list, built new sites and site components, UAT testing and fixed issues during pre UAT, UAT and post go-live.

• Created the missing pages, new product pages for the go-live without any defect and delivered efficiently.

• Managed the functional strategic roadmap, communicating to stakeholders along with the implementation lifecycle of the program and created use cases.

• Provided continuous support for the devices and the biggest achievement was to introduce the Lumia devices with advanced features in the Windows platform.

Deloitte June 2021 – Nov 2021

Technology Consulting Intern

• Conducted over 10+ client discovery sessions to develop specialized cloud solutions, boosting client engagement by 25%.

• Developed and presented 5 comprehensive business cases, facilitating data-driven decision-making and achieving successful project approvals.

• Executed cloud readiness and viability tests for 7 projects, guaranteeing trouble-free migrations to cloud infrastructure.

• Carried out in-depth market research and provided solutions, which increased client adoption of cloud technologies by 20%.

• Designed and implemented project strategies and mobilization plans, leveraging cloud computing insights to improve project efficiency by 30%.

EXTRA CURRICULAR EXPERIENCE

Saint Louis University Jan 2023 – June 2023

International Ambassador

• Organized and coordinated events for the Office of International Services, increasing the university's reach to the global population.

• Served as internal tech support and managed a student database for immigration document processing. Panera Oct 2022 – May 2024

Team Lead

• Supervised a team of associates to maintain exceptional customer service standards and ensure customer satisfaction.

• Trained, coached, and developed team members in various areas, including food preparation, cash handling, and customer service.

EDUCATION

• Master of Computer and Information Sciences May 2024 Saint Louis University, St. Louis, MO

• Bachelor’s in information technology May 2022

GRIET, Hyderabad, TN

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