Customer Service Representative
Resume:
Porscha Taylor
Pompano Beach, FL *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative/Receptionist
Pride AC and Appliance-Pompano Beach, FL
April 2023 to September 2024
• Answering incoming calls
• Scheduling service appointments
• Sorting and delivering all incoming mail
• Assisting customers in office with payments, part inquiries etc.
• Sending emails and making copies
• Assisting applicants in office with application process Customer Service/Dispatcher
Baer's Furniture-Pompano Beach, FL
January 2022 to March 2023
• Communicating with customers during delivery to ensure all possible concerns are addressed
• Setting up service calls when items are damaged
• Providing exchanges of any items that need to be replaced
• Communicating with drivers during delivery and giving updates on any changes in delivery route
• Updating customer demographics
• Data entry
Production Worker
Spice Lab-Pompano Beach, FL
April 2018 to May 2020
Filling spices and salts into containers etc. Also packaging spices and palletizing. Cleaner/Janitor
Sunshine Cleaning Services-Fort Lauderdale, FL
January 2017 to May 2019
Cleaning offices buildings; dusting vacuuming and restocking. Also cleaning and sanitizing bathrooms. Cashier/Cook
Speedway LLC-Pompano Beach, FL
April 2017 to May 2018
• Greeting guests
• Operating cash register
• Cleaning store environment
• Restocking
• Preparing breakfast and lunch
Fulfillment Associate
ABB Optical Group-Coral Springs, FL
July 2013 to February 2016
Responsibilities
Picking and Packing Contact Lens and other optical supplies. Also returning contact lens to correct locations.
Accomplishments
Making Customers Happy by Maintaining Company Quality and Quantity Standards. Skills Used
Customer Service
Security/Dispatcher
Isle of Capri-Pompano Beach, FL
August 2010 to June 2013
Responsibilities
Customer service; assisting guest with concerns and any other topics of interest. Protecting and securing company/guest assets. Also responding to guest/Team Member injuries. Part Time dispatcher. Accomplishments
Experience/training during medical emergencies. Becoming very comfortable with interacting with the public
Skills Used
Computer; microsoft word &excel and power point. Social; interacting with the public daily. Education
Dilpoma in Medical Assisting
Florida Career College - Margate, FL
2015 to 2016
Diploma in St. Req. Courses
Ft Lauderdale High School - Fort Lauderdale, FL
2002 to 2006
Skills
• Customer support
• Vital Signs
• Microsoft Excel
• Android
• Heavy lifting
• Inventory management
• Assembly
• Leadership
• Guest services
• Surveillance
• Databases
• Guest relations
• Time management
• Software troubleshooting
• Laboratory experience
• Phone etiquette
• Appointment scheduling
• Quality control
• Medical Office Experience
• Problem solving
• Computer skills
• Patient Care
• Sales
• Customer service
• Commercial Cleaning
• Hospitality
• Cash handling
• Filing
• Windows
• General Labor
• Cash register
• Administrative experience (2 years)
• Google Docs
• Custodial Experience
• Database management
• Customer relationship management
• Machine learning
• Microsoft Office
• Microsoft Word, Excel and Spreadsheet (10+ years)
• Microsoft Access
• Medical Scheduling
• Assembly Line
• GPS
• Stocking
• Client services
• Organizational skills
• Data management
• Manufacturing
• Phlebotomy, EKG, Pharamacology, Front & Back Office, EMR etc. (Less than 1 year)
• Grammar Experience
• Employee relations
• Research
• Experience Administering Injections
• HVAC
• Technical support
• Live chat
• Merchandising
• Outbound calling
• Medical terminology
• Social media management
• Microsoft Word
• English
• Communication skills
Awards
Dean List
February 2016
Awarded to students who receive a 4.0 GPA during Module. HIPPA
February 2016
Certifications and Licenses
OSHA General Industry Safety and Health
February 2016 to Present
Forklift Certification
Pallet Jack Certification
Contact this candidate