Information Technology Technician

Jeffrey Smith

**** * ****** *** • Chicago, IL ***34 • *******************@*****.*** • 224-***-****

Education

DePaul University Chicago, IL

Bachelor of Science in Information Technology, 3.66 GPA Academic Achievements: Dean’s List (Spring 2022, Fall 2022, Winter 2023, Spring 2023, Fall 2023, Winter 2024, Spring 2024, Fall 2024)

Experience

DePaul University Chicago, IL

IT Tier II Technician April 2024 – Present

● Provide support for hardware and software-related issues with computers, printers, scanners, and more.

● Utilize ServiceNow to manage tickets, which allowed us to resolve issues effectively.

● Act as a representative of the Information Services department, directly helping other departments with their technical needs.

Oil Dri Corporation Chicago, IL

IT Help Desk Intern June 2024 – August 2024

● Supported the PC Refresh Program by supplying teammates with their desired laptop models and facilitating data transfers and software installations.

● Conducted the PC Recycle Program by wiping, reimaging, and shipping laptops to teammates who requested a recycled laptop.

● Reviewed and updated the naming conventions for all the company's assets in AssetTiger, enhancing asset tracking consistency.

● Created an invoice report for IT orders, tracking spending and allocations from August 2023 to July 2024 with data provided by BITS.

● Reimaged and deployed new laptops for Ultra Pet employees, matching their requests and tracking inventory.

United Fast Food and Beverage Hodgkins, IL

Warehouse Technician June 2023 – August 2023

● Managed and set up new company phones using IBM MAAS 360.

● Used Acumatica to efficiently manage inventory and produce shipping invoices.

● Sorted, marked, logged, and put away new inventory parts.

● Moved equipment around the warehouse and into technicians’ trucks. Chicagoland Sports Hall of Fame Chicago, IL

Social Media Intern April 2021 – October 2021

● Created graphics using Adobe Photoshop for the organization’s social media pages.

● Created 3D graphics and animations using Cinema 4D and Adobe After Effects.

● Managed the organization’s Twitter account to help gain impressions.

● Helped create a strategy to help improve engagement across all the organization’s socials. Skills

Technical: HTML, CSS, JavaScript (Vanilla, React, NextJS), WordPress, cPanel, Python, Java, SQL, C#, PHP, Microsoft Office Suite, Microsoft Access, Acumatica, IBM MAAS 360, Adobe Creative Suite, Service-Now, On-Sight Troubleshooting.

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