Customer Service Operations
Resume:
ALEXIS
GOODING
Warehouse Operations and Project Management
DETAILS
ADDRESS
Raleigh, NC
PHONE
******.***********@*****.***
SKILLS
Manufacturing Operations
Certified Forklift Operator
Project Management
Communication Skills
Lean/Six Sigma Experience
Microsoft Office
Scheduling
Order Picking
Customer Service
Warehouse Experience
Packaging
PROFILE
Experienced and effective Operations Manager bringing forth valuable industry experience and a passion for management. Adept in analytical thinking, strategic planning, leadership, and the management of staff and procedures. Experienced in all aspects of project management including planning, budget management, and coordinating all working parts of a project. Experienced in customer service, account management, and sales.
EMPLOYMENT HISTORY
Warehouse Operations Manager, Vistar Greensboro, NC Jan 2024 — Present
• Generated regular reports on inventory levels, stock movements, and other warehouse operations, contributing to better decision-making
• Organized and managed the warehouse operations to ensure that all safety protocols are followed
• Trained new employees on warehouse safety and operations
• Collaborated with cross-functional teams to identify areas of improvement and optimize warehouse operations
Conductor, Norfolk Southern Peru, IN
Dec 2022 — Nov 2023
• Railroad worker on local routes and outer state routes.
• Responsible for guiding train engineer, adhering to FRA standards, company safety protocols and more in any weather conditions at any time of day.
• Inspected the train before departure to ensure it was in a safe and secure condition
• Inspected and maintained trains to ensure they are running in a safe and efficient manner
• Coordinated with traffic control centers to provide timely updates on train movement and provide notifications for any potential delays
Production
Shipping and Receiving
Order Picking
Freight Experience
RF Scanning
Materials Handling
Delivery Driving
People Management
Site Supervisor, All Star Auto Orlando, FL
Feb 2019 — Dec 2022
• Site manager of overall operations involving aftermarket headlights
• Payroll, email correspondence, customer service, processing returns, site set up and maintenance
• Inventory maintenance, order picking and shipping, RF scanner processing daily, arranging shipping pick ups
• Managed a team of site workers, ensuring the completion of projects on budget and on time
• Built and maintained strong relationships with vendors, subcontractors, and other stakeholders
• Trained and coached site workers on safety protocols and best practices to reduce incidents and improve safety
• Responsible for opening a new location including vendor selection, employee hiring, and site launch
LTL Shipping and Receiving Specialist,
Sprayer Dep.
Kissimmee, FL
Jul 2017 — Feb 2019
• Building crates with power tools to ship custom made tanks to different companies.
• Handling shipping and receiving. Scheduling pick ups and deliveries whilst managing our inventory.
• Loaded and unloaded trucks and containers in accordance with shipping and receiving specifications
Customer Service and Sales Consultant, AT&T Lakeland, FL May 2016 — Jun 2017
• Trained and managed a team of retail sales associates to achieve high customer service ratings and successfully meet sales targets
• Explained account features and services to customers.
• Advised customers on product features and functionality.
• Recognized customer needs and provided personalized solutions, resulting in increased customer loyalty and satisfaction Military Service (Rank E3), United States
Marines
Apr 2012 — Apr 2016
• Combat Camera Marine entailed recording footage of training missions, international exchanges, conducting interviews of personnel involved
• Supported over 100 projects annually, which ranged from less than a dozen participants to thousands of participants with prestigious guests
• Using various editing software programs to render a nal product to be released in a timely fashion for an array of uses at the Marine Corps discretion
• Executing and overseeing the setup of equipment, to include any troubleshooting, and breakdown of events requiring technical support
• Supported over 100 projects annually, which ranged from less than a dozen participants to thousands of participants with prestigious guests
EDUCATION
High School Diploma, George W. Jenkins
Senior High School
Lakeland, FL
Aug 2009 — Apr 2012
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