Customer Service Control Specialist

Randy Scofield

Chittenango, NY ***** 315-***-**** ***********@*******.***

SUMMARY QUALIFICATIONS

• United States Marine Veteran with expertise in supervision and management of a high volume and fast-paced manufacturing work environment.

• Knowledgeable team leader, executing vision and strategic thinking in communications, management, and customer service.

• Independent worker that is a result driven receiving control specialist with excellent program-solving, analytical and organization skills, along with a strong focus on collaborating with employees to resolve business, customer, and vendor discrepancies quickly, efficiently, and effectively.

• Public Relations team member utilizing excellent communication and interpersonal skills to develop strong relationships to work together towards common goals across diverse populations.

SUMMARY OF SKILLS

• Supervision & Management

• Inventory Management

• Cost Control & Savings

• Manufacturing Operations

• Sales & purchasing

• Communication & Relations

• Scheduling & Staffing

• Regulatory Compliance

• Microsoft Dynamics AX

• Logistics & Coordination

SAP

• Quality Assessment

• ERP-Fourth Shift Program

• Reporting & Documentation

• Microsoft Office Programs

SUMMARY QUALIFICATIONS

Management & Supervision

• Assessed and hired new candidates, conducted on-boarding of new staff, facilitated training, managed staffing/scheduling, and motivated staff members.

• Coordinated and facilitated meetings and events as Company’s primary point of contact to review Inventory disposition, and ensure lifetime contractual obligations were met with purchased components. • Reviewed Discontinued components – Managed the salvaging decisions based on usage.

• Executed lean manufacturing initiatives to support continuous improvement and improved service delivery.

Manufacturing & Warehouse Operations

• Assessed and organized tasks to meet production goals.

• Resolved discrepancies and issues, ensured expected time frames were met and communicated any delays.

• Established and maintained effective working relationships with Production ordering / purchasing/engineering.

• Organized and cleaned work area to meet health and safety standards.

• Maintained quality of products, ensuring label and packaging met standards.

EXPERIENCE

Material Planner/ Expeditor, Contract employee. Crous Hinds Syracuse Eaton Corporation

2023- 2025

Plant Supervisor International Wire, Camden NY

2023-2023

Production Supervisor/Inventory Control Specialist, L & JG Stickley Furniture, Manlius, NY

2020-2022

Contractor Coordinator/Production Engineer, L & JG Stickley Furniture, Manlius, NY

2018-20

Production Supervisor, L & JG Stickley Furniture, Manlius, NY

1990-18

Production Expeditors, L & JG Stickley Furniture, Manlius, NY

1989-90

Work Group Leader/Production Machine Operator, L & JG Stickley Furniture, Manlius, NY

1988-89

MILIARY POLICE/INFANTRY, United States Marine Corps, Panama Central America

1984-1988

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